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With Coronavirus (COVID-19) a global health concern, we recognize the impact it has had on our customers and their events. To provide our customers with flexibility in planning and changing tech rental reservations, Fello is waiving cancelation and change fees for all orders impacted by a Coronavirus-related event cancelation.
Please know that in addition to waiving fees, the Fello Team takes the health and hygiene of our staff and customers very seriously. As such, we have upgraded our tech cleansing process to include complete wipe-down and disinfecting of all our rental equipment, accessories and peripherals. As always, each order receives brand new packaging with every delivery.
While Fello is doing everything we can to ensure your orders are not interrupted, customers can continue to book tech rental reservations with confidence knowing they will be allowed to change or reschedule their order if and when their event is canceled due to the current situation.
In good times, and in challenging times, Fello is with you. We wish you, your loved ones, and your team good health and success with your events.
*Subject to the terms & conditions set forth in Fello’s Rental Agreement.
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
Model | Damage Deductible | Theft Deductible |
---|---|---|
iPad Mini 2 | $75.00 | $85.00 |
iPad Mini 2 4G | $75.00 | $90.00 |
iPad Mini 4 | $75.00 | $125.00 |
iPad Mini 4 4G | $75.00 | $150.00 |
iPad Air | $75.00 | $100.00 |
iPad Air 4G | $75.00 | $120.00 |
iPad Air 2 | $75.00 | $125.00 |
iPad Air 2 4G | $75.00 | $150.00 |
iPad Pro 9.7 inch | $200.00 | $225.00 |
iPad Pro 9.7 inch 4G | $200.00 | $250.00 |
iPad Pro 12.9 inch | $300.00 | $325.00 |
iPad Pro 12.9 inch 4G | $300.00 | $350.00 |
Square Stand | Not Applicable | $35.00 |
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.