While Fello may have a well designed digital platform, we aren’t all computers and automated orders. We know digital lives require human support, so we have gathered a team of experts to assist you before, during, and after your next event. Our team of dedicated staff knows no task is too big or small, and is always ready to lend a helping hand. We’re here for you. We’re your Fello.
We are a company of real people who provide rental services for real people. We work as a cohesive team, where everyone’s input is considered and valued. With this diverse group of Fellos thinking out of the box, we are able to provide so much more than hardware in a box. Our Headquarters represents the fresh new perspective of a business built with people in mind. And we want you to feel at home with us; whether we are assisting you on the phone or joining you at your event to help with setup. The Fello HQ is a home base for us to come together as talented individuals to deliver the best products and services that we can.
Just like the tech titans before us — we too were born in a basement. One guy with an idea and a computer, another with the tenacity to go all-in; we pooled our skills and resources to create an online-based rental business, specializing in tech rentals for tourists called “Flying Connected”. From the very beginning, it was a humble build, with the founders processing orders and then throwing on baseball caps to hand deliver rentals door-to-door. But through our dedicated focus of providing exceptional service and products, we morphed into an exclusive B2B rental service with over 25 amazing and talented Fellos. And now, in our partnership with Square, we have brought to the market, uniquely curated rental hardware solutions for your company, the event industry, and beyond.
Flying Connected started with a lot of heart and elbow grease and in passing the baton to Fello, we promise to evolve and grow as that heartfelt basement company while still continuing to be the reliable and trustworthy choice you and your business deserves.
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
|Model||Damage Deductible||Theft Deductible|
|iPad Mini 2||$75.00||$85.00|
|iPad Mini 2 4G||$75.00||$90.00|
|iPad Mini 4||$75.00||$125.00|
|iPad Mini 4 4G||$75.00||$150.00|
|iPad Air 4G||$75.00||$120.00|
|iPad Air 2||$75.00||$125.00|
|iPad Air 2 4G||$75.00||$150.00|
|iPad Pro 9.7 inch||$200.00||$225.00|
|iPad Pro 9.7 inch 4G||$200.00||$250.00|
|iPad Pro 12.9 inch||$300.00||$325.00|
|iPad Pro 12.9 inch 4G||$300.00||$350.00|
|Square Stand||Not Applicable||$35.00|
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.