Rental start date is too soon to book Hardware Insurance using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
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When you need a helping hand
While Fello may have a well designed digital platform, we aren’t all computers and automated orders. We know digital lives require human support, so we have gathered a team of experts to assist you before, during, and after your next event. Our team of dedicated staff knows no task is too big or small, and is always ready to lend a helping hand. We’re here for you. We’re your Fello.
We are a company of real people who provide rental services for real people. We work as a cohesive team, where everyone’s input is considered and valued. With this diverse group of Fellos thinking out of the box, we are able to provide so much more than hardware in a box. Our Headquarters represents the fresh new perspective of a business built with people in mind. And we want you to feel at home with us; whether we are assisting you on the phone or joining you at your event to help with setup. The Fello HQ is a home base for us to come together as talented individuals to deliver the best products and services that we can.
Just like the tech titans before us — we too were born in a basement. One guy with an idea and a computer, another with the tenacity to go all-in; we pooled our skills and resources to create an online-based rental business, specializing in tech rentals for tourists called “Flying Connected”. From the very beginning, it was a humble build, with the founders processing orders and then throwing on baseball caps to hand deliver rentals door-to-door. But through our dedicated focus of providing exceptional service and products, we morphed into an exclusive B2B rental service with over 25 amazing and talented Fellos. And now, in our partnership with Square, we have brought to the market, uniquely curated rental hardware solutions for your company, the event industry, and beyond.
Flying Connected started with a lot of heart and elbow grease and in passing the baton to Fello, we promise to evolve and grow as that heartfelt basement company while still continuing to be the reliable and trustworthy choice you and your business deserves.
Meet Our Team
Founder & CEO
Co-Founder & Head of Strategic Partnerships
Co-Founder & Web IT Project Director
10 Park Place Building 6-B Suite 402
Butler, NJ 07405
Reach out and one of our Fellos will help!
Fello Theft & Damage Insurance Service Agreement (“SA")
COVERAGE FOR DAMAGE
Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
The following parts are eligible for repair by this SA for all Covered Equipment:
Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
COVERAGE FOR THEFT
If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the
Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or
still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is
completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.
Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
iPad Mini 2
iPad Mini 2 4G
iPad Mini 4
iPad Mini 4 4G
iPad Air 4G
iPad Air 2
iPad Air 2 4G
iPad Pro 9.7 inch
iPad Pro 9.7 inch 4G
iPad Pro 12.9 inch
iPad Pro 12.9 inch 4G
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
EXCLUSIONS OF COVERAGE
This SA does not cover Renter for the following:
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.
TERMINATION & REFUNDS
Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
LIMITATION OF LIABILITY
Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
MAXIMUM CLAIM AMOUNT
In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.