Hire full-day support to assist with hardware setup and Square POS training.
Mobile sites and Applications: This refers to any consumer-directed mobile sites or applications which may be operated by us.
Interactions with Promotions and Advertisements: Interaction with our advertisements (e.g., if You “click” on a promotion on a third-party Website, We may receive information about that interaction.
Email, Text and Other Electronic Messages: Electronic Communications exchanged between Fello and You.
2. What information do We collect?
Depending on how You interact with us (online, offline, over the phone, etc.), We may collect various types of information (personally identifying and aggregate), as described below.
In some instances (and unless We say otherwise below), We may combine/link one type of information with another type of information (e.g., personal contact information with general demographic information) and store them together in our records. We strive to limit the amount of information We collect and store to that which is reasonably necessary to provide You with the relevant Services. We may store Your information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for general records and management purposes (e.g., records of transactions).
Personal contact information: This includes any information that would allow us to personally contact You, such as Your name, company name, home/business mailing address, phone number (home, cell, etc.), or email address. In some cases, this may include personal information that You give us about someone else (for example, if You provide a third-party’s email address in conjunction with a referral promotion). We may collect personal contact information in connection with a variety of activities, including online transactions, customer service inquiries, promotions and voluntary consumer surveys.
Demographic information: This may include any information that describes Your demographic or psychographic characteristics. Examples may include Your geographic location (e.g., postal code, city and state, mobile location), favorite Services, etc. We may collect demographic information in connection with a variety of activities including promotions and voluntary surveys.
Information about Your Device: This includes any information about the computer system or other electronic device that You use to access our Website (or other applications). We typically collect this information through automated technologies such as cookies and Web beacons. Examples of device information may include Your computer’s IP address, along with the type of operating system You are running and the web browser You used to access our Website. If You access our Website or application using a mobile device such as a smartphone, We may also collect information such as Your phone’s unique device ID, and other mobile-related data.
Website Usage information and Do Not Track Disclosures: When You navigate through our Website and applications, information about Your browsing experience may be captured using automatic tracking technologies (e.g., browser cookies, flash cookies and web beacons) and may be collected through the use of third-party tracking services (e.g., Google Analytics) that collect data in an aggregate form (e.g., the number of total visits to a page). Your browser gives You the ability to delete or reject tracking cookies. If You use these features, some aspects of our Website may not function. Some browsers have a “Do Not Track” feature that lets You tell Websites You do not want Your online activities to be tracked. Our Website (or applications) may not recognize “Do Not Track” features as they sometimes differ between different browser platforms. If You block or delete cookies, not all the tracking described above may be stopped.
Your General Transaction History: We keep a generalized record of your past transactions with us, including your name (or company name), your address (or company address), the hardware you have rented from us, the time frame for your rental and the amount paid.
Your Feedback: This includes information that You volunteer to us about Your experience using our services, including our Websites and applications (e.g., unsolicited comments, suggestions, testimonials or other questions or feedback related to our services. We may collect this information from You in the form of surveys, contact forms and other correspondence.
Social Networking-related Information: This refers to information that is part of Your profile on a third-party social network (e.g., Facebook or Instagram) that You allow a third party to share to us. Examples of shared information includes Your basic information (e.g., name, email address, current city, profile picture, etc.).
Payment and Financial Information: In order to process orders through our Website, We must obtain information related to Your payment (e.g., credit card number, billing address, expiration date, etc.). While We do not provide for the creation of accounts, Your credit card information may be kept on file in our company database. To access this information please contact us at [email protected]. Generally, we remove this information within 60-90 days after your last transaction.
3. How do We use Your Information?
In the section(s) below, We describe the purposes and features for which We might collect and use Your information, and the different types of information that might be collected from You using the methods described above. Not every purpose may apply to every consumer (or even be applicable to You).
Customer service: We may use Your information to provide You with customer service, including responding to Your inquiries or otherwise reaching out to You for this purpose. This typically requires the collection of personal contact information (e.g., Your email or telephone number) as well as information related to Your inquiry (e.g., Your order status, specific technical issues that need to be addressed, etc.). Customer service may be provided through various forms of communication including email or telephone support.
Improvement and Customization of Our Services: We may collect and use Your information in order to help us improve our Services, tailor them to meet Your needs and come up with new ideas for Services. This information most closely relates to any information we may receive relating to demographic information and Your feedback.
Marketing communications: We may collect and use Your information to send You marketing communications (e.g., email communications, SMS text messages, and postal mailings). Please note that if You choose to receive SMS text messages, Your carrier’s fees may apply. We may also show You marketing communications on other websites, including on social media sites where You are a member, by matching activities or information collected on our websites with those collected on third party sites (“Targeted Advertising”).These marketing communications will keep You up-to-date on the latest news, events, special offers, and promotions from us. On occasion, these communications may inform You about offers and promotions from other thirdparty companies. Sending You marketing communications mostly requires the collection and use of certain personal contact information and demographic information. In some instances (such as for text messaging programs), this could involve the use of Your precise geo-location, which may allow us to send You location-based offers and promotions.
You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication.
Third-party social networking: We may collect and use Your information when You interact with third party social networking features (e.g., “liking” our Facebook page). These features may be integrated in our sites or applications for the purpose of allowing You to share content. If You use these features, we may have the ability to obtain certain information about You from Your social networking profile. You can learn more about how these features work, and the profile data we may obtain about You, by visiting the website of the relevant third-party social network.
Website improvement and personalization: We may collect and use Your information to improve and personalize Your experience on our Website (and applications). This is typically done through automated tracking technologies that collect and remember certain Device Information and Website usage data.
Other general purposes (e.g., website security, internal research): We may collect and use Your information for other general business purposes, such as to maintain the day-to-day operations and security of Our Website and applications and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, device information, Website usage information or consumer feedback.
4. How do we protect Your personal information?
We use a variety of standard methods (described below) to help keep Your information confidential and secure.
Secure operating environments: We store Your information in secure operating environments that are protected from the public and that we only allow authorized employees of Fello and agents/contractors to access such information on a need-to-know basis. We follow generally accepted industry standards to protect personal information; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Encryption for payment info: We use industry-standard encryption to provide greater protection for sensitive financial information, such as credit card information, sent to us over the web. For example, encryption is used when You make credit card payments through Our online rental form(s).
5. What happens if You refuse to provide Your personal information?
If You choose not to submit any personal information when requested, You may not be able to utilize our services (e.g., Payment is required to process a rental order. If You refuse to provide Your credit card number, You will not be able to complete the hardware rental). However, to simply browse our websites and learn more about our services, You do not need to give us any personal information.
6. Who do we disclose Your information to and why?
We do not share Your personal information with any third party that intends to use it.
Service Providers, Agents and Contractors: We may use third parties, like service providers, agents or contractors to provide support for the internal operations of Our Website and applications and to assist us with administering our Website and applications or the various functions, programs and promotions available to You. Some of these third parties may be located outside the country where You accessed this website. These third parties and its employees may come into contact with Your personal information in the course of providing their services to us. Any such third party must at all times provide the same levels of security for Your personal information as us and, where required, are bound by a legal agreement to keep Your personal information private, secure and to process it only on our specific instruction.
Your California Privacy Rights: If You are a California resident, You may have the right to request and receive certain information about Our disclosure of Your personal information to third parties for their own marketing use, and Your choices with respect to such disclosures. Because we do not share Your personal information with third parties for their own marketing use unless You are first given the opportunity to opt-in or out (as set forth above), We are exempt from having to meet this requirement.
Legal and Business Transfers: We may also disclose Your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights Fello, or the public.
In the event of a merger or acquisition of all or part of Fello by another company, or in the event that We were to sell or dispose of all or a part of the Fello business, the acquirer would have access to the information maintained by us, which could include personal information. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
Aggregated Information: We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregated information that we share may include anonymous information that is captured using cookies and other similar tracking technology.
7. How can You access, modify, or make other choices regarding the use of Your information?
The following outlines the choices You have with respect to the collection and use of Your personal information by us.
We will respond to all access requests within a reasonable timeframe should You contact us.
8. Tracking Technology – How and why do we use it?
Fello and our partners make use of certain tracking technologies (e.g., “Cookies”, "Log Files”, “Web Beacons” and similar technologies) to gather certain information from You (e.g., browser type, operating system, referring page, path through site, domain of ISP) for the purpose of improving the use and functionality of Our websites and other purposes described below.
IP Addresses: We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify Your computer every time You log on to the Internet.
Log Files: We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide You. Log files are used internally only and are not associated with any particular user.
Web Beacons: We may use web beacons (or clear GIFs) on our websites or include them in the email messages we send You. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time spent to open an email or which link is “clicked”). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
9. Internet Marketing – Our “No Spam” Policy
Spamming is where unsolicited e-mails are sent to You containing advertisements or marketing related materials without Your consent. We do not send spam emails. We will not use Your personal information (including Your e-mail address) for direct marketing or follow-up communications unless You give us Your permission. This is called "opt-in" consent.
Also, we do not share Your personal information with any third party who will use Your personal information for spam emails.
Our Website may give You the opportunity to opt-in to marketing e-mails about our Services. Every e-mail sent by us will give You the opportunity at any time to stop receiving such emails.
If for some reason You believe You have received spam e-mail from us, please contact us immediately.
10. How long do we keep Your personal information?
11. Do we collect personal information from children?
We do not knowingly solicit or collect personal information from children below the age of 13 for marketing purposes. If we discover that we’ve accidentally collected information from a child below 13, we will remove that child’s information from our records as soon as feasibly possible.
12. Do we link to other third-party sites?
Our websites and applications may, from time-to-time, provide links to, or features from, other third-party sites (such as our corporate partners). If You link to or use such third-party sites or features, You do so at Your own risk. We do not control and are not responsible for the content or practices of any third-party site, application, or feature.
13. How can You contact us?
Flying Connected, Inc. DBA Fello
10 Park Place
Building 6-B, Suite 402
Butler, NJ 07405
General: Hardware Insurance is an optional add-on which may be purchased through Fello’s Platform when you place an Order. Hardware Insurance provides limited coverage against repairable damage and theft of Covered Equipment (defined below) occurring during the Coverage Period (defined below). By purchasing Hardware Insurance, you agree to be bound to the terms and conditions of this Hardware Insurance Agreement (the “Agreement”), which are set forth herein. Hardware Insurance Fees shall be fully paid by you when you submit an Order containing a request for Hardware Insurance coverage. The Hardware Insurance must be purchased before your Order ships.
Defined Terms: Capitalized/boldfaced terms used but not defined in this Agreement shall have the meanings given to them in the Master Rental Agreement (above). All terms defined in the Master Rental Agreement are incorporated herein by reference.
Incorporation of this Agreement Into the Master Rental Agreement: This Agreement shall form a part of, and be subject to, the Master Rental Agreement. In the event of a conflict or inconsistency between this Agreement, the Master Rental Agreement and any other agreement entered into by you and Fello, the terms, provisions and intent of the Master Rental Agreement shall govern.
Coverage Period: Hardware Insurance covers the period that you are in possession of Fello’s Covered Equipment. Coverage begins when you accept the Covered Equipment from the Shipping Carrier at the time of delivery and coverage ends upon the earlier of: (i) 11:59 P.M. on the Rental End Date; (ii) your submission of the Equipment to the Shipping Carrier (for the return shipment to Fello); or (iii) termination or expiration of this Agreement as provided herein (the “Coverage Period”).
Covered Equipment Items; Fees; Deductibles: The items which are eligible for coverage (“Covered Equipment”) are indicated in the Fee Schedule (Appendix A) together with the applicable Hardware Insurance Fees and Deductibles (Appendix A). Fello reserves the absolute right, in its sole discretion, to amend the list of Covered Equipment and the Hardware Insurance Fees and Deductibles at any time, without notice to you. However, the Covered Equipment, Hardware Insurance Fees and Deductibles provided as of the date you enter into this Agreement shall be applicable during the Coverage Period.
Repairable Damage to Covered Equipment: Hardware Insurance covers instances where Covered Items become damaged during the Coverage Period and the damage is repairable; and
Theft of Covered Equipment: Hardware Insurance protects against the theft of Covered Equipment that occurs during the Coverage Period and is supported by a timely filed police report.
Equipment damage or failures caused by acts of God, fire, flood, explosions, war, terrorism, strikes, embargos, acts of the government, military authority or the elements
Abuse, misuse or improper use, improper installation, water damage or Renter or third party negligence;
Damages to Covered Equipment’s software or Operating Systems;
Pre-existing defects or operational failures of the Covered Equipment;
Cracked displays, unless the cracked display(s) are the result of normal wear and tear to the Covered Equipment, or a defect in parts or manufacturing;
Equipment which is not described in the Fee Schedule as “Covered Equipment”;
Covered Equipment which Fello determines is unable to be repaired and will require replacement; and
Damage Claims: After the Rental Period, you are required to return Equipment to Fello. When the Equipment is received, Fello’s inventory team conducts an assessment of the returned Equipment during the Return Inspection Period, including whether Equipment has been damaged and whether the damaged Equipment is repairable. Notwithstanding the exclusions set forth in Section 7 above, Covered Equipment which is deemed to have been damaged and is capable of being repaired will qualify for coverage, in which case you will be charged the amount of the applicable deductible in the Final Invoice instead of the Replacement Cost. However, if the Covered Item cannot be repaired and requires replacement, you will be charged the Replacement Cost.
Theft Claims: In the event of the theft of Equipment, Renter must file a police report within twenty (24) hours of the alleged theft. Renter’s failure to provide Fello with a copy of a timely filed police report shall result in denial of the theft claim. Renter shall also submit any proofs it has of the theft (including, for example, evidence of break-ins, affidavits, and other evidence that would tend to support the claim). Fello may request additional evidence and supporting documentation of the alleged theft. Fello shall have until the expiration of the Rental Inspection Period to make a determination as to whether a bona-fide theft claim has been submitted and based upon the evidence provided by Renter to Fello, whether coverage shall be granted. If Fello grants the theft claim, then you will be charged the applicable Deductible Fee in the Final Invoice, in lieu of Replacement Costs. However, if your theft claim is denied for any reason, then the Replacement Costs shall be charged.
Coverage Determination by Fello: Fello shall have full discretion and authority to interpret all terms and provisions of this Agreement and to make a final determination pertaining to Renter’s eligibility for coverage.
Termination; Effect of Termination: Fello shall have the right to terminate this Agreement if you are in breach of any provision contained in this Agreement, the Master Rental Agreement or any other agreement between you and Fello, and you fail to cure the breach within thirty (30) days of notice thereof. Notwithstanding the foregoing, Fello shall have the right to immediately terminate this Agreement without notice if the Master Rental Agreement is terminated for any reason.
Severability: Each provisions and term of this shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision or term of this Agreement shall be held to be prohibited by or invalid under such applicable law, then, such provision or term shall be ineffective only to the extent of such prohibition or invalidity, without invalidating or affecting in any manner whatsoever the remainder of such provisions or term or the remaining provisions or terms of this Agreement.
Assignment: Fello may assign this Agreement without notice to Renter. Renter may not assign this agreement.
Limitations Period: No action or claim arising under or in connection with this Agreement, regardless of the type of claim, may be brought by Renter more than one (1) years after Renter becomes aware of or should reasonably have become aware of the occurrence of events giving rise to the cause of action.
Third-Party Beneficiaries: Anything to the contrary notwithstanding, nothing in this Agreement is intended, nor shall be deemed, to confer upon any person or legal entity other than Us or You, and our respective successors and assigns as may be contemplated by this Agreement, any rights or remedies under this Agreement.
Governing Law: The parties agree that this Agreement will be governed by the laws of the State of New Jersey without regard to any conflict of laws principles
Dispute Resolution: The Parties agree that all disputes between the Parties with respect to this Agreement shall be resolved using the Dispute Resolution procedure set forth in Section 55 of the Master Rental Agreement.
Entire Agreement: This Agreement and all exhibits to this Agreement constitute the entire agreement between the Parties and supersede any and all prior negotiations, understandings, representations, and agreements.