Hire full-day support to assist with hardware setup and Square POS training.
Mobile sites and Applications: This refers to any consumer-directed mobile sites or applications which may be operated by us.
Interactions with Promotions and Advertisements: Interaction with our advertisements (e.g., if You “click” on a promotion on a third-party Website, We may receive information about that interaction.
Email, Text and Other Electronic Messages: Electronic Communications exchanged between Fello and You.
2. What information do We collect?
Depending on how You interact with us (online, offline, over the phone, etc.), We may collect various types of information (personally identifying and aggregate), as described below.
In some instances (and unless We say otherwise below), We may combine/link one type of information with another type of information (e.g., personal contact information with general demographic information) and store them together in our records. We strive to limit the amount of information We collect and store to that which is reasonably necessary to provide You with the relevant Services. We may store Your information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for general records and management purposes (e.g., records of transactions).
Personal contact information: This includes any information that would allow us to personally contact You, such as Your name, company name, home/business mailing address, phone number (home, cell, etc.), or email address. In some cases, this may include personal information that You give us about someone else (for example, if You provide a third-party’s email address in conjunction with a referral promotion). We may collect personal contact information in connection with a variety of activities, including online transactions, customer service inquiries, promotions and voluntary consumer surveys.
Demographic information: This may include any information that describes Your demographic or psychographic characteristics. Examples may include Your geographic location (e.g., zip code, city and state, mobile location), favorite Services, etc. We may collect demographic information in connection with a variety of activities including promotions and voluntary surveys.
Information about Your Device: This includes any information about the computer system or other electronic device that You use to access our Website (or other applications). We typically collect this information through automated technologies such as cookies and Web beacons. Examples of device information may include Your computer’s IP address, along with the type of operating system You are running and the web browser You used to access our Website. If You access our Website or application using a mobile device such as a smartphone, We may also collect information such as Your phone’s unique device ID, and other mobile-related data.
Website Usage information and Do Not Track Disclosures: When You navigate through our Website and applications, information about Your browsing experience may be captured using automatic tracking technologies (e.g., browser cookies, flash cookies and web beacons) and may be collected through the use of third-party tracking services (e.g., Google Analytics) that collect data in an aggregate form (e.g., the number of total visits to a page). Your browser gives You the ability to delete or reject tracking cookies. If You use these features, some aspects of our Website may not function. Some browsers have a “Do Not Track” feature that lets You tell Websites You do not want Your online activities to be tracked. Our Website (or applications) may not recognize “Do Not Track” features as they sometimes differ between different browser platforms. If You block or delete cookies, not all the tracking described above may be stopped.
Your General Transaction History: We keep a generalized record of your past transactions with us, including your name (or company name), your address (or company address), the hardware you have rented from us, the time frame for your rental and the amount paid.
Your Feedback: This includes information that You volunteer to us about Your experience using our services, including our Websites and applications (e.g., unsolicited comments, suggestions, testimonials or other questions or feedback related to our services. We may collect this information from You in the form of surveys, contact forms and other correspondence.
Social Networking-related Information: This refers to information that is part of Your profile on a third-party social network (e.g., Facebook or Instagram) that You allow a third party to share to us. Examples of shared information includes Your basic information (e.g., name, email address, current city, profile picture, etc.).
Payment and Financial Information: In order to process orders through our Website, We must obtain information related to Your payment (e.g., credit card number, billing address, expiration date, etc.). While We do not provide for the creation of accounts, Your credit card information may be kept on file in our company database. To access this information please contact us at [email protected]. Generally, we remove this information within 60-90 days after your last transaction.
3. How do We use Your Information?
In the section(s) below, We describe the purposes and features for which We might collect and use Your information, and the different types of information that might be collected from You using the methods described above. Not every purpose may apply to every consumer (or even be applicable to You).
Customer service: We may use Your information to provide You with customer service, including responding to Your inquiries or otherwise reaching out to You for this purpose. This typically requires the collection of personal contact information (e.g., Your email or telephone number) as well as information related to Your inquiry (e.g., Your order status, specific technical issues that need to be addressed, etc.). Customer service may be provided through various forms of communication including email or telephone support.
Improvement and Customization of Our Services: We may collect and use Your information in order to help us improve our Services, tailor them to meet Your needs and come up with new ideas for Services. This information most closely relates to any information we may receive relating to demographic information and Your feedback.
Marketing communications: We may collect and use Your information to send You marketing communications (e.g., email communications, SMS text messages, and postal mailings). Please note that if You choose to receive SMS text messages, Your carrier’s fees may apply. We may also show You marketing communications on other websites, including on social media sites where You are a member, by matching activities or information collected on our websites with those collected on third party sites (“Targeted Advertising”).These marketing communications will keep You up-to-date on the latest news, events, special offers, and promotions from us. On occasion, these communications may inform You about offers and promotions from other thirdparty companies. Sending You marketing communications mostly requires the collection and use of certain personal contact information and demographic information. In some instances (such as for text messaging programs), this could involve the use of Your precise geo-location, which may allow us to send You location-based offers and promotions.
You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication.
Third-party social networking: We may collect and use Your information when You interact with third party social networking features (e.g., “liking” our Facebook page). These features may be integrated in our sites or applications for the purpose of allowing You to share content. If You use these features, we may have the ability to obtain certain information about You from Your social networking profile. You can learn more about how these features work, and the profile data we may obtain about You, by visiting the website of the relevant third-party social network.
Website improvement and personalization: We may collect and use Your information to improve and personalize Your experience on our Website (and applications). This is typically done through automated tracking technologies that collect and remember certain Device Information and Website usage data.
Other general purposes (e.g., website security, internal research): We may collect and use Your information for other general business purposes, such as to maintain the day-to-day operations and security of Our Website and applications and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, device information, Website usage information or consumer feedback.
4. How do we protect Your personal information?
We use a variety of standard methods (described below) to help keep Your information confidential and secure.
Secure operating environments: We store Your information in secure operating environments that are protected from the public and that we only allow authorized employees of Fello and agents/contractors to access such information on a need-to-know basis. We follow generally accepted industry standards to protect personal information; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Encryption for payment info: We use industry-standard encryption to provide greater protection for sensitive financial information, such as credit card information, sent to us over the web. For example, encryption is used when You make credit card payments through Our online rental form(s).
5. What happens if You refuse to provide Your personal information?
If You choose not to submit any personal information when requested, You may not be able to utilize our services (e.g., Payment is required to process a rental order. If You refuse to provide Your credit card number, You will not be able to complete the hardware rental). However, to simply browse our websites and learn more about our services, You do not need to give us any personal information.
6. Who do we disclose Your information to and why?
We do not share Your personal information with any third party that intends to use it.
Service Providers, Agents and Contractors: We may use third parties, like service providers, agents or contractors to provide support for the internal operations of Our Website and applications and to assist us with administering our Website and applications or the various functions, programs and promotions available to You. Some of these third parties may be located outside the country where You accessed this website. These third parties and its employees may come into contact with Your personal information in the course of providing their services to us. Any such third party must at all times provide the same levels of security for Your personal information as us and, where required, are bound by a legal agreement to keep Your personal information private, secure and to process it only on our specific instruction.
Your California Privacy Rights: If You are a California resident, You may have the right to request and receive certain information about Our disclosure of Your personal information to third parties for their own marketing use, and Your choices with respect to such disclosures. Because we do not share Your personal information with third parties for their own marketing use unless You are first given the opportunity to opt-in or out (as set forth above), We are exempt from having to meet this requirement.
Legal and Business Transfers: We may also disclose Your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights Fello, or the public.
In the event of a merger or acquisition of all or part of Fello by another company, or in the event that We were to sell or dispose of all or a part of the Fello business, the acquirer would have access to the information maintained by us, which could include personal information. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
Aggregated Information: We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregated information that we share may include anonymous information that is captured using cookies and other similar tracking technology.
7. How can You access, modify, or make other choices regarding the use of Your information?
The following outlines the choices You have with respect to the collection and use of Your personal information by us.
We will respond to all access requests within a reasonable timeframe should You contact us.
8. Tracking Technology – How and why do we use it?
Fello and our partners make use of certain tracking technologies (e.g., “Cookies”, "Log Files”, “Web Beacons” and similar technologies) to gather certain information from You (e.g., browser type, operating system, referring page, path through site, domain of ISP) for the purpose of improving the use and functionality of Our websites and other purposes described below.
IP Addresses: We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify Your computer every time You log on to the Internet.
Log Files: We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide You. Log files are used internally only and are not associated with any particular user.
Web Beacons: We may use web beacons (or clear GIFs) on our websites or include them in the email messages we send You. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time spent to open an email or which link is “clicked”). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
9. Internet Marketing – Our “No Spam” Policy
Spamming is where unsolicited e-mails are sent to You containing advertisements or marketing related materials without Your consent. We do not send spam emails. We will not use Your personal information (including Your e-mail address) for direct marketing or follow-up communications unless You give us Your permission. This is called "opt-in" consent.
Also, we do not share Your personal information with any third party who will use Your personal information for spam emails.
Our Website may give You the opportunity to opt-in to marketing e-mails about our Services. Every e-mail sent by us will give You the opportunity at any time to stop receiving such emails.
If for some reason You believe You have received spam e-mail from us, please contact us immediately.
10. How long do we keep Your personal information?
11. Do we collect personal information from children?
We do not knowingly solicit or collect personal information from children below the age of 13 for marketing purposes. If we discover that we’ve accidentally collected information from a child below 13, we will remove that child’s information from our records as soon as feasibly possible.
12. Do we link to other third-party sites?
Our websites and applications may, from time-to-time, provide links to, or features from, other third-party sites (such as our corporate partners). If You link to or use such third-party sites or features, You do so at Your own risk. We do not control and are not responsible for the content or practices of any third-party site, application, or feature.
13. How can You contact us?
Flying Connected, Inc. DBA Fello
10 Park Place
Building 6-B, Suite 402
Butler, NJ 07405
FELLO THEFT AND DAMAGE INSURANCE SERVICE AGREEMENT
This Theft and Damage Insurance Service Agreement (the “SA”) is a voluntary plan available to Renters covering all equipment available and leased through www.fello.com (the “website”) for Damage Coverage or Comprehensive Coverage (as defined in Section 3).
If the Renter agrees to this SA and pay the applicable policy fee, Renter will be entitled to the benefits provided below. This SA is accepted by the Renter upon payment of the applicable coverage fee.
Coverage under the SA is effective from the first day of your Rental Period through the final day of your selected Rental Period (unless otherwise agreed).
All Equipment that may be rented through the website is available for coverage under this SA (the “Covered Equipment”). The Renter may choose three types of coverage: (1) Damage; or (2) Damage and Theft (“Comprehensive Coverage”). Loss is not covered by any of the available policies.
The Renter will receive the benefits of the coverage provided under the SA by paying the fees set forth in the Invoices provided to the Renter at the time of the Rental. (In the event the order is paid via a manual invoice; the fees for coverage shall be paid at the time the initial rental fees are paid).
The following replacement costs, damage and theft deductibles will apply per equipment item. PLEASE NOTE THAT ITEMS NOT INCLUDED IN THE LIST BELOW ARE EXCLUDED FROM COVERAGE.
If any excluded items are damaged, lost or not returned, regardless of the reason, the Replacement Cost will be charged to the Renter (pursuant to the Master Rental Agreement).
iPad Air 1 WiFi
iPad Air 1 4G
iPad Air 2 WiFi
iPad Air 2 4G
iPad Mini 2 WiFi
iPad Mini 2 4G
iPad Mini 4 WiFi
iPad Mini 4 4G
iPad 5th Gen WiFi
iPad 5th Gen 4G
iPad Pro 9.7 WiFi
iPad Pro 9.7 4G
iPad Pro 12.9” WiFi
iPad Pro 12.9” 4G
iPhone 6S Plus
iPhone 7 Plus
Cases, Stands, Input Devices
Belkin Keyboard Case
Desktop Swivel Stand
Durable Desktop Stand
Durable Floor Stand
iPad Mini Shockproof Case
Ultra Security Case
Lock Case w/ Keys:
iPad Transport & Charge Case
Apple Magic Keyboard
Apple Pencil 2nd Gen
iPhone SE Protective Case
iPhone 6S Plus Protective Case
iPhone 7 Plus Protective Case
Floor Mount (Pole)
Pro Head Unit Cable
USB Extension Cable
H Head with Headphone Access
P Head with Headphone Access
ATA Shipping Case for Lilitab Stand
Square Register (Console & Display)
Contactless and Chip Reader
Dock for Square Reader
Scanners and Printers
TSP143IIILAN LAN Printer
TSP143IIIU Receipt Printer
TSP143IIIBI WT US Bluetooth Printer
SP742MU Kitchen Printer
SP742ME Kitchen LAN Printer
TSP654IIBI2 Bluetooth Receipt Printer
SM-T300i Portable Bluetooth Printer
mPop w/ Scanner
mPop Handheld Barcode Scanner
Symbol LS2208 Barcode Scanner
Socket Bluetooth Scanner
16" USB Cash Drawer
13" RJ12 (Printer-Driven) Cash Drawer
4G LTE Devices
AER2100 Cradle Router
Cradlepoint Router Power Supply
Jetpack Mifi 7730L
Power and Cables
Anker PowerCore 20100
GoalZero Yeti Battery
At the end of the Rental period, when the equipment is received at Fello’s warehouse, Fello’s Inventory Team counts and catalogs all incoming equipment to determine whether all of the Rental equipment and accessories have been returned. In addition, the Inventory Team inspects the equipment for any damage.
If a piece of equipment or accessory is damaged, the Inventory Team will make a determination (in its sole discretion) whether a repair is possible or if the equipment must be replaced (Typically, damage to the following parts will be repairable: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antennae).
If the Fello team identifies repairable items, the Renter will only be responsible up to the total amount of the damage deductible for repairs, charged per item repaired.
If a piece of equipment cannot be repaired and deemed to require replacement, the Renter will be charged the full amount of the deductible.
Depending on the Renter’s method of payment, the Renter’s card on file will be charged up to the deductible amount for any repairs; or the replacement cost, if applicable. If the Renter is paying by means other than a credit card, the Renter will be billed accordingly.
If Fello is unable to process the applicable charge on file, Fello will send an invoice to Renter with the applicable deductible payment, which shall be due within ten (10) business days of receipt. If the Renter fails to pay the applicable deductible within the ten (10) business days of receipt, then the Renter will be in default. In the event of default, the coverage shall be denied, and the Renter will be charged for the full replacement cost of the equipment item and the insurance fees will not be refunded.
(IF THE RENTER HAS CHOSEN COMPREHENSIVE COVERAGE THE FOLLOWING WILL ALSO APPLY IN ADDITION TO SECTION 6)
Renter will be covered against “Thefts” reported by the Renter, so long as the following conditions are met:
Upon receipt of the foregoing proofs in a timely manner, Fello’s Team will make a determination as to whether a theft has occurred and will provide coverage to all bona fide claims.
Until verification of a Theft claim is made, Fello will charge the replacement cost for the missing piece(s) of equipment. Typically, Theft claims are processed and evaluated within ten (10) business days from receipt of the Renter’s proofs. When a claim is determined to be bona fide by Fello, the Replacement Cost is then refunded to the Renter, less the applicable Theft Deductible.
Notwithstanding the requirements for coverage generally described in sections 6 and 7, the following coverage exclusions apply:
In the event Renter’s Covered Equipment requires replacement and the identical Equipment is no longer available or not available at that time, Fello will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, Fello will replace the substituted Equipment with the original Equipment. In all cases, Fello will determine Equipment comparability including functionality at Fello’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non-original manufacturer parts may be used in refurbished and repaired Equipment
This SA is 100% voluntary. The Renter may terminate the SA at any time and receive a pro-rated refund/credit of the purchase price of the insurance allocable to the remainder of the rental term, less the value of any replacement product or repair services received. Renter may terminate by sending written notice to Fello via email to: [email protected]
Fello may terminate the SA for convenience upon 5 days’ notice by notifying Renter in writing at the address or email address provided during the order confirmation.
Fello may terminate the SA for cause with or without notice to the Renter, including but not limited to the following:
If the SA is terminated by Fello prior to the beginning of the Rental Period, Renter will receive a full refund of the insurance costs. If the SA is terminated during the Rental Period, the Renter will be refunded a pro-rata portion of the applicable fee.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FELLO, ITS PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, ITS EMPLOYEES, CONTRACTORS, AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO RENTER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF REPROGRAMMING, RECOVERING OR REPRODUCING ANY PROGRAM OR DATA, THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, THE LOSS OF USE OF COVERED EQUIPMENT, PROPERTY DAMAGE, LOST TIME, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM FELLO’S OBLIGATIONS UNDER THIS SA. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF FELLO AND ITS EMPLOYEES AND AGENT’S LIABILITY TO RENTER ARISING UNDER THE SA SHALL NOT EXCEED THE PRICE PAID BY THE RENTER FOR THE COVERAGE UNDER THE SA.
In no event can a claim for Covered Equipment exceed an amount more than two (2) times of the total Equipment Rental Fees paid by Renter to Fello.
The administrator of this SA is Fello, 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement exclusively between Renter and Fello and there are no third-party beneficiaries.
Neither FELLO or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
The Parties agree that if any dispute arises between them, before beginning any legal action to interpret or enforce this SA, they will first attempt to resolve the dispute by negotiation.
If the dispute not been resolved within thirty (30) days, either party may begin mediation procedures by notifying the other party, in writing, of its desire to engage in mediation (the "Mediation Notice"). Mediation will be conducted by and under the commercial rules of the American Arbitration Association ("AAA"), before one mediator, mutually agreeable to the Parties. If the Parties are unable to agree upon a mediator, the mediator shall be chosen by the AAA. The mediation shall last no longer than two (2) days, unless otherwise agreed upon by written agreement of both parties. Mediation will be held in the City of New York at a location mutually agreeable to the parties, or if no such agreement is made, at such other location as is designated by the AAA.
If mediation is unsuccessful and the dispute is not resolved within ninety (90) days of the receipt of the Mediation Notice, then the dispute shall be submitted for arbitration before a single arbitrator in accordance with the then current Commercial Arbitration Rules (the "Rules") of the American Arbitration Association (the "AAA"). Arbitration proceedings will be held in the City of New York at a location mutually agreed to by the parties, or if no such designation is made, at such other location as is designated by the AAA. The prevailing party shall be entitled to reimbursement of its costs and expenses by the unsuccessful party, including reasonable accounting, expert and attorneys' fees, in connection with such arbitration. Judgment on any award may be entered by any court of competent jurisdiction.
If any provision of this Agreement is unenforceable under applicable law, the validity or enforceability of the remaining provisions will not be affected. To the extent that any provision of this Agreement is judicially determined to be unenforceable, a court of competition jurisdiction may reform any such provision to make it enforceable. The provisions of this Agreement will, where possible, be interpreted so as to sustain its legality and enforceability.
Any questions regarding the coverage provided under this SA should be directed to the following:
10 Park Place
Building 6-B Suite 402
Butler, New Jersey 07405
The terms and conditions set forth in this SA are also subject to the MRA (“Master Rental Agreement”) which are executed between FELLO and Renter. In the event of a conflict between the SA and MRA, the SA will control.
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
|Model||Damage Deductible||Theft Deductible|
|iPad Mini 2||$75.00||$85.00|
|iPad Mini 2 4G||$75.00||$90.00|
|iPad Mini 4||$75.00||$125.00|
|iPad Mini 4 4G||$75.00||$150.00|
|iPad Air 4G||$75.00||$120.00|
|iPad Air 2||$75.00||$125.00|
|iPad Air 2 4G||$75.00||$150.00|
|iPad Pro 9.7 inch||$200.00||$225.00|
|iPad Pro 9.7 inch 4G||$200.00||$250.00|
|iPad Pro 12.9 inch||$300.00||$325.00|
|iPad Pro 12.9 inch 4G||$300.00||$350.00|
|Square Stand||Not Applicable||$35.00|
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.