Getting Started & Placing Your Order
There are three easy steps to receive a Quote:
When? What? Where?
- When do you want to receive and return the order?
- What hardware and services do you need?
- Where will the order be delivered?
Fello's hardware and services pricing varies based on the total quantity and rental duration.
Fello determines round-trip shipping cost/method based on the chosen delivery zip code and the time available before delivery.
- How do we place an Order?
Once you have completed your Quote, click "Checkout," enter your round-trip shipping and billing information, and you're all set! You will receive a confirmation email with your Order details.
Fello recommends placing your Order at least 2 (two) weeks before the Rental Start Date. Booking within 2 (two) weeks of the Rental Start Date may result in unavailable inventory, expedited delivery, and/or rush fees.
Fello only offers rentals to registered businesses and not individuals.
- What are Rental Start and Rental End Dates?
The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive by your chosen date before 8:00 PM local time.
Fello recommends choosing a Rental Start Date so your order will arrive at least 1 (one) to 3 (three) days before your event.
The Rental End Date is when you must return your hardware to UPS.
- What products does Fello offer for rent?
Fello offers rentals for iPads & iPhones and accessories for these models. We do not currently offer non-Apple tablets or other AV hardware.
Fello offers rentals as a cost-effective, short-term solution. Generally, lower quantity requests for only a few items, or durations longer than 3 (three) months, would be better off purchasing hardware.
Fello offers the most update to date software and operating systems. Buying hardware includes additional costs such as 4G service and insurance contracts, as well as maintenance and storage.
- How long is the rental term?
Fello rentals can be provided for any length of time, from 1 (one) day up to 3 (three) months. Rentals will always arrive on or before your chosen Rental Start Date, and you must return the rental to UPS on or before your chosen Rental End Date.
- How soon can we receive an order?
Fello can generally ship for arrival as soon as the next business day if you place your order before 1:00 PM EST.
We recommend placing your order at least 2 (two) weeks before your Rental Start Date to avoid unavailable hardware, expedited shipping, and/or rush fees.
- How long will it take to set up the hardware?
We recommend receiving your order at least 1 (one) to 3 (three) days before your event, depending on the total quantity. Delivery in advance will allow you and your team to review all hardware and complete testing and training before your event.
Your hardware will arrive fully charged and ready to use. When you have unpacked everything, you only need to turn it on to start using it.
Fello can provide any quantity rental, from several items to thousands.
- Where does Fello deliver?
Fello currently offers rentals to the entirety of the United States of America and Canada. If you need a rental anywhere else, don't hesitate to contact us directly by phone or email.
- How are rentals delivered?
Fello orders are delivered via UPS shipping. All orders will arrive on or before your chosen Rental Start Date. Fello uses UPS Ground whenever possible to keep shipping rates cost-effective but may need to be upgraded to UPS Express services based on the delivery location and booking date.
Fello will reach out with tracking information when your order leaves our facility. This date may vary from 1 (one) to 6 (six) business days before your Rental Start Date, based on delivery location.
Please double-check the delivery address before submitting your order to Fello.
- How are rentals returned?
All orders must be returned to UPS on or before your chosen Rental End Date, and Fello provides a prepaid return shipping label(s) with every order. We require that you retain the original boxes and foam packaging the hardware arrives in to re-pack your order. Failure to do so may result in additional fees.
You may either bring the box(es) to UPS, or Fello can schedule a UPS pickup at least 1 (one) business day before the pickup date.
Fello only requires the order to be in UPS possession on or before your Rental End Date. You are not billed for any time the return is in transit to Fello.
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Hardware & Services Information
Reduces the liability cost of any damaged or stolen hardware. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.
Fello offers two tiers of insurance protection plans. The cost varies based on the total quantity and rental duration and only applies to certain items.
Damage Insurance - Covers only repairable damages. A per-item deductible will be applied for all claims.
Damage + Theft Insurance - Covers only for repairable damages or theft. A per-item deductible will be applied for all claims, and a police report must accompany theft claims.
Protects against loss of equipment while in delivery transit. Fello will make every effort to send replacement equipment to arrive as scheduled. If Fello is unable to do so, this Insurance protection plan will guarantee a partial or full hardware refund based on the actual arrival date.
This plan does not protect against standard delays in transit time.
All Fello iPads & iPhones can connect to existing WiFi networks; however, not every venue has reliable WiFi. By adding 4G/LTE to your order, the hardware you receive will be able to connect to an independent cellular connection, so you won’t need to rely on WiFi.
Fello offers Verizon 4G LTE Cellular Data with all our iPads & iPhones (identical to the 4G service on personal cell phones or tablets) for an additional fee. This service will provide an internet connection wherever Verizon coverage is available (please see the link below for availability).
VerizonWireless.com/support/knowledge-base-16455
For third-party devices, Fello offers solutions such as the Cradle Router, which can provide WiFi for up to 75 (seventy-five) devices at once in a limited area.
Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and training. This service is $1,500.00 per 8-hour day with a two-day minimum deposit required upfront. Additional fees may apply for travel and accommodations.
Details and additional days for this service will be arranged with the Fello Success team after checkout.
Fello offers Media Installation services for all of our iPads & iPhones. This service covers app installation, WiFi pre-configuration, content installation, custom settings, and anything in-between.
Without choosing this service, our iPads & iPhones arrive factory reset with all standard apps. If you do not select Media Installation services, you can install anything you like with your own Apple ID. We only ask that you sign out of your account before returning the hardware to Fello.
- What is the difference between iPad/iPhone models?
Please see the links below for the technical specifications of the different iPad and iPhone models Fello offers. We currently only carry these models and will update our website when new hardware is available.
support.apple.com/kb/SP820
- Can we physically put anything on the hardware?
Fello strives to maintain the exceptional appearance of our hardware and asks customers to refrain from applying any stickers, tape, adhesive, or other materials that may leave markings. Additional fees may apply if our team finds any returned hardware that requires extra maintenance or cleaning.
- Can we choose the hardware color?
iPads & iPhones (except iPhone X) are available with either a Black or White colored front bezel. After placing your order, please let a Fello sales rep know if you need a specific color. Regardless of choice, we will always try to provide the same color for all hardware in a single rental.
The back of the iPads & iPhones can have varying colors; we do not catalog inventory or provide hardware according to this color.
Fello lists all other hardware colors in the item description.
- Where can we view your Rental Agreement?
Our Rental Agreement is publicly viewable using the link below:
Fello.com/Rental-Agreement
If you need technical support or have any questions/concerns, please call or email the Fello team.
888-528-6288
[email protected]
[email protected]
