Rental start date is too soon to book Hardware Insurance using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book 4G/LTE using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book Media Installation using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Hire full-day support to assist with hardware setup and Square POS training.
Daily rate is $1,500.
Includes one technician for up to 8 hours per day.
Minimum of 2 support days required per event.
Overtime support is billed at $200/hour.
Travel and lodging costs will be billed to the customer when applicable.
Rental start date is too soon to book On-Site Technical Support using our online ordering process. Please contact us directly at 1-888-528-6288 to place your order.
Getting Started & Placing Your Order
How do we get a Quote?
There are three easy steps to receive a Quote:
When? What? Where?
When do you want to receive and return the order?
What hardware and services do you need?
Where will the order be delivered?
Fello's hardware and services pricing varies based on the total quantity and rental duration.
Fello determines round-trip shipping cost/method based on the chosen delivery zip code and the time available before delivery.
How do we place an Order?
Once you have completed your Quote, click "Checkout," enter your round-trip shipping and billing information, and you're all set! You will receive a confirmation email with your Order details.
Fello recommends placing your Order at least 2 (two) weeks before the Rental Start Date. Booking within 2 (two) weeks of the Rental Start Date may result in unavailable inventory, expedited delivery, and/or rush fees.
Fello only offers rentals to registered businesses and not individuals.
What are Rental Start and Rental End Dates?
The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive by your chosen date before 8:00 PM local time.
Fello recommends choosing a Rental Start Date so your order will arrive at least 1 (one) to 3 (three) days before your event.
The Rental End Date is when you must return your hardware to UPS.
What products does Fello offer for rent?
Fello offers rentals for iPads & iPhones and accessories for these models. We do not currently offer non-Apple tablets or other AV hardware.
Why rent and not buy?
Fello offers rentals as a cost-effective, short-term solution. Generally, lower quantity requests for only a few items, or durations longer than 3 (three) months, would be better off purchasing hardware.
Fello offers the most update to date software and operating systems. Buying hardware includes additional costs such as 4G service and insurance contracts, as well as maintenance and storage.
How long is the rental term?
Fello rentals can be provided for any length of time, from 1 (one) day up to 3 (three) months. Rentals will always arrive on or before your chosen Rental Start Date, and you must return the rental to UPS on or before your chosen Rental End Date.
How soon can we receive an order?
Fello can generally ship for arrival as soon as the next business day if you place your order before 1:00 PM EST.
We recommend placing your order at least 2 (two) weeks before your Rental Start Date to avoid unavailable hardware, expedited shipping, and/or rush fees.
How long will it take to set up the hardware?
We recommend receiving your order at least 1 (one) to 3 (three) days before your event, depending on the total quantity. Delivery in advance will allow you and your team to review all hardware and complete testing and training before your event.
Your hardware will arrive fully charged and ready to use. When you have unpacked everything, you only need to turn it on to start using it.
How many can be rented?
Fello can provide any quantity rental, from several items to thousands.
Where does Fello deliver?
Fello currently offers rentals to the entirety of the United States of America and Canada. If you need a rental anywhere else, don't hesitate to contact us directly by phone or email.
How are rentals delivered?
Fello orders are delivered via UPS shipping. All orders will arrive on or before your chosen Rental Start Date. Fello uses UPS Ground whenever possible to keep shipping rates cost-effective but may need to be upgraded to UPS Express services based on the delivery location and booking date.
Fello will reach out with tracking information when your order leaves our facility. This date may vary from 1 (one) to 6 (six) business days before your Rental Start Date, based on delivery location.
Please double-check the delivery address before submitting your order to Fello.
How are rentals returned?
All orders must be returned to UPS on or before your chosen Rental End Date, and Fello provides a prepaid return shipping label(s) with every order. We require that you retain the original boxes and foam packaging the hardware arrives in to re-pack your order. Failure to do so may result in additional fees.
You may either bring the box(es) to UPS, or Fello can schedule a UPS pickup at least 1 (one) business day before the pickup date.
Fello only requires the order to be in UPS possession on or before your Rental End Date. You are not billed for any time the return is in transit to Fello.
Reduces the liability cost of any damaged or stolen hardware. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.
Fello offers two tiers of insurance protection plans. The cost varies based on the total quantity and rental duration and only applies to certain items.
Damage Insurance - Covers only repairable damages. A per-item deductible will be applied for all claims.
Damage + Theft Insurance - Covers only for repairable damages or theft. A per-item deductible will be applied for all claims, and a police report must accompany theft claims.
Protects against loss of equipment while in delivery transit. Fello will make every effort to send replacement equipment to arrive as scheduled. If Fello is unable to do so, this Insurance protection plan will guarantee a partial or full hardware refund based on the actual arrival date.
This plan does not protect against standard delays in transit time.
All Fello iPads & iPhones can connect to existing WiFi networks; however, not every venue has reliable WiFi. By adding 4G/LTE to your order, the hardware you receive will be able to connect to an independent cellular connection, so you won’t need to rely on WiFi.
Fello offers Verizon 4G LTE Cellular Data with all our iPads & iPhones (identical to the 4G service on personal cell phones or tablets) for an additional fee. This service will provide an internet connection wherever Verizon coverage is available (please see the link below for availability). VerizonWireless.com/support/knowledge-base-16455
For third-party devices, Fello offers solutions such as the Cradle Router, which can provide WiFi for up to 75 (seventy-five) devices at once in a limited area.
On-site Setup & Support
Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and training. This service is $1,500.00 per 8-hour day with a two-day minimum deposit required upfront. Additional fees may apply for travel and accommodations. Details and additional days for this service will be arranged with the Fello Success team after checkout.
Fello offers Media Installation services for all of our iPads & iPhones. This service covers app installation, WiFi pre-configuration, content installation, custom settings, and anything in-between.
Without choosing this service, our iPads & iPhones arrive factory reset with all standard apps. If you do not select Media Installation services, you can install anything you like with your own Apple ID. We only ask that you sign out of your account before returning the hardware to Fello.
What is the difference between iPad/iPhone models?
Please see the links below for the technical specifications of the different iPad and iPhone models Fello offers. We currently only carry these models and will update our website when new hardware is available.
Fello strives to maintain the exceptional appearance of our hardware and asks customers to refrain from applying any stickers, tape, adhesive, or other materials that may leave markings. Additional fees may apply if our team finds any returned hardware that requires extra maintenance or cleaning.
Can we choose the hardware color?
iPads & iPhones (except iPhone X) are available with either a Black or White colored front bezel. After placing your order, please let a Fello sales rep know if you need a specific color. Regardless of choice, we will always try to provide the same color for all hardware in a single rental.
The back of the iPads & iPhones can have varying colors; we do not catalog inventory or provide hardware according to this color.
Fello lists all other hardware colors in the item description.
Where can we view your Rental Agreement?
Our Rental Agreement is publicly viewable using the link below:
Fello Hardware Rentals - Appendix C - Hardware Insurance Agreement
General: Hardware Insurance is an optional add-on which may be purchased through Fello’s Platform when you place an Order. Hardware Insurance provides limited coverage against repairable damage and theft of Covered Equipment (defined below) occurring during the Coverage Period (defined below). By purchasing Hardware Insurance, you agree to be bound to the terms and conditions of this Hardware Insurance Agreement (the “Agreement”), which are set forth herein. Hardware Insurance Fees shall be fully paid by you when you submit an Order containing a request for Hardware Insurance coverage. The Hardware Insurance must be purchased before your Order ships.
Defined Terms: Capitalized/boldfaced terms used but not defined in this Agreement shall have the meanings given to them in the Master Rental Agreement (above). All terms defined in the Master Rental Agreement are incorporated herein by reference.
Incorporation of this Agreement Into the Master Rental Agreement: This Agreement shall form a part of, and be subject to, the Master Rental Agreement. In the event of a conflict or inconsistency between this Agreement, the Master Rental Agreement and any other agreement entered into by you and Fello, the terms, provisions and intent of the Master Rental Agreement shall govern.
Coverage Period: Hardware Insurance covers the period that you are in possession of Fello’s Covered Equipment. Coverage begins when you accept the Covered Equipment from the Shipping Carrier at the time of delivery and coverage ends upon the earlier of: (i) 11:59 P.M. on the Rental End Date; (ii) your submission of the Equipment to the Shipping Carrier (for the return shipment to Fello); or (iii) termination or expiration of this Agreement as provided herein (the “Coverage Period”).
Covered Equipment Items; Fees; Deductibles: The items which are eligible for coverage (“Covered Equipment”) are indicated in the Fee Schedule (Appendix A) together with the applicable Hardware Insurance Fees and Deductibles (Appendix A). Fello reserves the absolute right, in its sole discretion, to amend the list of Covered Equipment and the Hardware Insurance Fees and Deductibles at any time, without notice to you. However, the Covered Equipment, Hardware Insurance Fees and Deductibles provided as of the date you enter into this Agreement shall be applicable during the Coverage Period.
Repairable Damage to Covered Equipment: Hardware Insurance covers instances where Covered Items become damaged during the Coverage Period and the damage is repairable; and
Theft of Covered Equipment: Hardware Insurance protects against the theft of Covered Equipment that occurs during the Coverage Period and is supported by a timely filed police report.
Equipment damage or failures caused by acts of God, fire, flood, explosions, war, terrorism, strikes, embargos, acts of the government, military authority or the elements
Abuse, misuse or improper use, improper installation, water damage or Renter or third party negligence;
Damages to Covered Equipment’s software or Operating Systems;
Pre-existing defects or operational failures of the Covered Equipment;
Cracked displays, unless the cracked display(s) are the result of normal wear and tear to the Covered Equipment, or a defect in parts or manufacturing;
Equipment which is not described in the Fee Schedule as “Covered Equipment”;
Covered Equipment which Fello determines is unable to be repaired and will require replacement; and
Damage Claims: After the Rental Period, you are required to return Equipment to Fello. When the Equipment is received, Fello’s inventory team conducts an assessment of the returned Equipment during the Return Inspection Period, including whether Equipment has been damaged and whether the damaged Equipment is repairable. Notwithstanding the exclusions set forth in Section 7 above, Covered Equipment which is deemed to have been damaged and is capable of being repaired will qualify for coverage, in which case you will be charged the amount of the applicable deductible in the Final Invoice instead of the Replacement Cost. However, if the Covered Item cannot be repaired and requires replacement, you will be charged the Replacement Cost.
Theft Claims: In the event of the theft of Equipment, Renter must file a police report within twenty (24) hours of the alleged theft. Renter’s failure to provide Fello with a copy of a timely filed police report shall result in denial of the theft claim. Renter shall also submit any proofs it has of the theft (including, for example, evidence of break-ins, affidavits, and other evidence that would tend to support the claim). Fello may request additional evidence and supporting documentation of the alleged theft. Fello shall have until the expiration of the Rental Inspection Period to make a determination as to whether a bona-fide theft claim has been submitted and based upon the evidence provided by Renter to Fello, whether coverage shall be granted. If Fello grants the theft claim, then you will be charged the applicable Deductible Fee in the Final Invoice, in lieu of Replacement Costs. However, if your theft claim is denied for any reason, then the Replacement Costs shall be charged.
Coverage Determination by Fello: Fello shall have full discretion and authority to interpret all terms and provisions of this Agreement and to make a final determination pertaining to Renter’s eligibility for coverage.
Termination; Effect of Termination: Fello shall have the right to terminate this Agreement if you are in breach of any provision contained in this Agreement, the Master Rental Agreement or any other agreement between you and Fello, and you fail to cure the breach within thirty (30) days of notice thereof. Notwithstanding the foregoing, Fello shall have the right to immediately terminate this Agreement without notice if the Master Rental Agreement is terminated for any reason.
Severability: Each provisions and term of this shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision or term of this Agreement shall be held to be prohibited by or invalid under such applicable law, then, such provision or term shall be ineffective only to the extent of such prohibition or invalidity, without invalidating or affecting in any manner whatsoever the remainder of such provisions or term or the remaining provisions or terms of this Agreement.
Assignment: Fello may assign this Agreement without notice to Renter. Renter may not assign this agreement.
Limitations Period: No action or claim arising under or in connection with this Agreement, regardless of the type of claim, may be brought by Renter more than one (1) years after Renter becomes aware of or should reasonably have become aware of the occurrence of events giving rise to the cause of action.
Third-Party Beneficiaries: Anything to the contrary notwithstanding, nothing in this Agreement is intended, nor shall be deemed, to confer upon any person or legal entity other than Us or You, and our respective successors and assigns as may be contemplated by this Agreement, any rights or remedies under this Agreement.
Governing Law: The parties agree that this Agreement will be governed by the laws of the State of New Jersey without regard to any conflict of laws principles
Dispute Resolution: The Parties agree that all disputes between the Parties with respect to this Agreement shall be resolved using the Dispute Resolution procedure set forth in Section 55 of the Master Rental Agreement.
Entire Agreement: This Agreement and all exhibits to this Agreement constitute the entire agreement between the Parties and supersede any and all prior negotiations, understandings, representations, and agreements.