Rental start date is too soon to book Hardware Insurance using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book 4G/LTE using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book Media Installation using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Hire full-day support to assist with hardware setup and Square POS training.
Daily rate is $1,500.
Includes one technician for up to 8 hours per day.
Minimum of 2 support days required per event.
Overtime support is billed at $200/hour.
Travel and lodging costs will be billed to the customer when applicable.
Rental start date is too soon to book On-Site Technical Support using our online ordering process. Please contact us directly at 1-888-528-6288 to place your order.
FREQUENTLY ASKED QUESTIONS
How do I get a Quote?
There are three easy steps to receive a Quote:
When do you want to receive and return the rental?
What equipment and services do you need?
Where is the rental being delivered?
Fello's equipment and services pricing varies based on the total quantity and rental duration.
Fello determines round-trip shipping cost/method based on the selected delivery zip code and the time available before delivery.
How do I place an Order?
Once you have completed your Quote, click "Checkout," enter your round-trip shipping and billing information, and you're all set! You will receive a confirmation email with your Order details.
We recommend placing your Order at least 2 (two) weeks before the Rental Start Date. Booking within 2 (two) weeks of the Rental Start Date may result in unavailable inventory, expedited delivery, and/or rush fees.
What are Rental Start and Rental End Dates?
The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive by your selected date before 8:00 PM local time. We recommend choosing a Rental Start Date so your order will arrive 1 (one) to 3 (three) days before your event. The Rental End Date is when you must return your equipment to UPS.
What products does Fello offer for rent?
Fello provides rentals of iPads and iPhones, along with accessories made for these models. We do not currently offer non-Apple tablets or other AV equipment.
Why rent and not buy?
Fello offers rentals as a cost-effective, short-term solution. Generally, lower quantity requests for only a few items, or durations longer than 3 (three) months, would be better off purchasing equipment.
Fello offers the most update to date software and operating systems. Buying equipment includes additional costs such as 4G service contracts and hardware maintenance/storage.
How long is the rental term?
Fello rentals can be provided for any length of time from 1 (one) day up to 3 (three) months. Rentals will always arrive on or before your selected Rental Start Date and must be returned to UPS on or before your chosen Rental End Date.
How soon can I receive the order?
Fello can generally deliver your order the next business day, as long as your order is confirmed before 1:00 PM EST.
How long will it take to set up the hardware?
We recommend receiving your order at least from 1 (one) to 3 (three) days before your event. All the hardware will be charged and ready to use when delivered, so all you have to do is take it out of the box and turn it on.
How many can be rented?
Fello can provide any quantity rental, from a couple of items to thousands.
Where can a rental be delivered?
Fello currently offers rentals to the entirety of the United States of America and Canada. If you need a rental anywhere else, don't hesitate to contact us directly by phone or email.
How are rentals delivered?
Fello orders are delivered via UPS shipping.All orders will arrive on or before your selected Rental Start Date. Fello uses UPS Ground whenever possible to keep shipping rates cost-effective but may need to upgrade to UPS Express services based on the delivery location and booking date.
Fello will reach out with tracking information when your order leaves our facility. This date may vary from 1 (one) to 6 (six) business days before your Rental Start Date, based on delivery location.
Please double-check the delivery address before submitting your order to Fello.
How are rentals returned?
All orders must be returned to UPS on or before your selected Rental End Date, and Fello provides a prepaid return shipping label(s) with every order. We require that you retain the original boxes and foam packaging the hardware arrives in to re-pack your order. Failure to do so may result in additional fees.
You may either bring the box(es) to UPS, or Fello can schedule a UPS pickup at least 1 (one) business day before the pickup date.
Fello only requires the order to be in UPS possession before your Rental End Date. You are not billed for any time the return is in transit to Fello.
Do the iPads/iPhones have internet? (4G/LTE)
Fello offers Verizon 4G LTE Cellular Data on all our iPads and iPhones (identical to the 4G service on personal cell phones or tablets) for an additional fee. This service will provide an internet connection wherever Verizon coverage is available (please see the link below for availability).
All Fello iPads and iPhones also have the standard ability to connect to existing WiFi signals.
For third-party devices, Fello offers solutions such as the Cradle Router, which can provide WiFi for up to 75 (seventy-five) devices at once in a limited area.
Can the equipment be insured?(Hardware Insurance)
Fello offers two tiers of insurance protection plans. Each cost varies based on the total quantity and rental duration and only applies to certain items.
Damage Insurance - Covers only for repairable damages. A per-item deductible will be applied for all claims.
Damage + Theft Insurance - Covers only for repairable damages or theft. A per-item deductible will be applied for all claims, and a police report must accompany theft claims.
Can the equipment have apps installed or be set-up/configured in advance? (Media Installation)
Yes, Fello offers Media Installation services for all of our iPads and iPhones. This service covers app installation, WiFi pre-configuration, content installation, custom settings, and anything in-between.
Without choosing this service, our iPads arrive factory reset with all standard apps. If you do not select Media Installation services, you can install anything you like with your Apple ID. We only ask that you sign out of your account before returning the hardware to Fello.
Can someone come to assist at our event? (On-Site Setup & Support)
If you need in-person support at your event, helpful Fellos can come to assist. We can help with hardware set-up, training, troubleshooting, and breakdown. This service requires a deposit for the reservation, and additional fees may apply for travel and accommodations.
What is the difference between iPad/iPhone models?
Please see the links below for technical specifications of the different iPad and iPhone models Fello offers. Fello only currently carries these models and will update our website when new hardware is available.
Fello strives to maintain the exceptional appearance of our equipment and asks customers to refrain from applying any stickers, tape, adhesive, or other materials that may leave markings. Additional fees may apply if our warehouse finds any returned equipment that requires extra maintenance or cleaning.
Can I choose the equipment color?
iPads and iPhones (except iPhone X) are available with either a Black or White colored front bezel. After placing your order, please let a Fello sales rep know if you need a specific color. Regardless of choice, we will always try to provide the same color for all equipment in a single rental. The back of the iPads and iPhones can have varying colors; we do not catalog inventory or provide hardware according to this color.
All other Fello equipment colors are listed in the item description.
If you need technical support or have any questions/concerns, please call or email the Fello team.
Fello Theft & Damage Insurance Service Agreement (“SA")
COVERAGE FOR DAMAGE
Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
The following parts are eligible for repair by this SA for all Covered Equipment:
Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
COVERAGE FOR THEFT
If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the
Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or
still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is
completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.
Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
iPad Mini 2
iPad Mini 2 4G
iPad Mini 4
iPad Mini 4 4G
iPad Air 4G
iPad Air 2
iPad Air 2 4G
iPad Pro 9.7 inch
iPad Pro 9.7 inch 4G
iPad Pro 12.9 inch
iPad Pro 12.9 inch 4G
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
EXCLUSIONS OF COVERAGE
This SA does not cover Renter for the following:
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.
TERMINATION & REFUNDS
Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
LIMITATION OF LIABILITY
Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
MAXIMUM CLAIM AMOUNT
In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.