Fello Holiday Closure December 27-31

FREQUENTLY ASKED QUESTIONS

  • How do I get a Quote?

There are three easy steps to receive a Quote:

  1. When do you want to receive and return the rental?
  2. What equipment and services do you need?
  3. Where is the rental being delivered?

Fello's equipment and services pricing varies based on the total quantity and rental duration.

Fello determines round-trip shipping cost/method based on the selected delivery zip code and the time available before delivery.

  • How do I place an Order?

Once you have completed your Quote, click "Checkout," enter your round-trip shipping and billing information, and you're all set! You will receive a confirmation email with your Order details.

We recommend placing your Order at least 2 (two) weeks before the Rental Start Date. Booking within 2 (two) weeks of the Rental Start Date may result in unavailable inventory, expedited delivery, and/or rush fees.

  • What are Rental Start and Rental End Dates?

The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive by your selected date before 8:00 PM local time. We recommend choosing a Rental Start Date so your order will arrive 1 (one) to 3 (three) days before your event. The Rental End Date is when you must return your equipment to UPS.

  • What products does Fello offer for rent?

Fello provides rentals of iPads and iPhones, along with accessories made for these models. We do not currently offer non-Apple tablets or other AV equipment.

  • Why rent and not buy?

Fello offers rentals as a cost-effective, short-term solution. Generally, lower quantity requests for only a few items, or durations longer than 3 (three) months, would be better off purchasing equipment.

Fello offers the most update to date software and operating systems. Buying equipment includes additional costs such as 4G service contracts and hardware maintenance/storage.

  • How long is the rental term?

Fello rentals can be provided for any length of time from 1 (one) day up to 3 (three) months. Rentals will always arrive on or before your selected Rental Start Date and must be returned to UPS on or before your chosen Rental End Date.

  • How soon can I receive the order?

Fello can generally deliver your order the next business day, as long as your order is confirmed before 1:00 PM EST.

  • How long will it take to set up the hardware?

We recommend receiving your order at least from 1 (one) to 3 (three) days before your event. All the hardware will be charged and ready to use when delivered, so all you have to do is take it out of the box and turn it on.

  • How many can be rented?

Fello can provide any quantity rental, from a couple of items to thousands.

  • Where can a rental be delivered?

Fello currently offers rentals to the entirety of the United States of America and Canada. If you need a rental anywhere else, don't hesitate to contact us directly by phone or email.

  • How are rentals delivered?

Fello orders are delivered via UPS shipping. All orders will arrive on or before your selected Rental Start Date. Fello uses UPS Ground whenever possible to keep shipping rates cost-effective but may need to upgrade to UPS Express services based on the delivery location and booking date.

Fello will reach out with tracking information when your order leaves our facility. This date may vary from 1 (one) to 6 (six) business days before your Rental Start Date, based on delivery location.

Please double-check the delivery address before submitting your order to Fello.

  • How are rentals returned?

All orders must be returned to UPS on or before your selected Rental End Date, and Fello provides a prepaid return shipping label(s) with every order. We require that you retain the original boxes and foam packaging the hardware arrives in to re-pack your order. Failure to do so may result in additional fees.

You may either bring the box(es) to UPS, or Fello can schedule a UPS pickup at least 1 (one) business day before the pickup date.

Fello only requires the order to be in UPS possession before your Rental End Date. You are not billed for any time the return is in transit to Fello.

  • Do the iPads/iPhones have internet? (4G/LTE)

Fello offers Verizon 4G LTE Cellular Data on all our iPads and iPhones (identical to the 4G service on personal cell phones or tablets) for an additional fee. This service will provide an internet connection wherever Verizon coverage is available (please see the link below for availability).

www.verizonwireless.com/support/knowledge-base-16455

All Fello iPads and iPhones also have the standard ability to connect to existing WiFi signals.

For third-party devices, Fello offers solutions such as the Cradle Router, which can provide WiFi for up to 75 (seventy-five) devices at once in a limited area.

  • Can the equipment be insured? (Hardware Insurance)

Fello offers two tiers of insurance protection plans. Each cost varies based on the total quantity and rental duration and only applies to certain items.

Damage Insurance - Covers only for repairable damages. A per-item deductible will be applied for all claims.

Damage + Theft Insurance - Covers only for repairable damages or theft. A per-item deductible will be applied for all claims, and a police report must accompany theft claims.

  • Can the equipment have apps installed or be set-up/configured in advance? (Media Installation)

Yes, Fello offers Media Installation services for all of our iPads and iPhones. This service covers app installation, WiFi pre-configuration, content installation, custom settings, and anything in-between.

Without choosing this service, our iPads arrive factory reset with all standard apps. If you do not select Media Installation services, you can install anything you like with your Apple ID. We only ask that you sign out of your account before returning the hardware to Fello.

  • Can someone come to assist at our event? (On-Site Setup & Support)

If you need in-person support at your event, helpful Fellos can come to assist. We can help with hardware set-up, training, troubleshooting, and breakdown. This service requires a deposit for the reservation, and additional fees may apply for travel and accommodations.

  • What is the difference between iPad/iPhone models?

Please see the links below for technical specifications of the different iPad and iPhone models Fello offers. Fello only currently carries these models and will update our website when new hardware is available.

Fello strives to maintain the exceptional appearance of our equipment and asks customers to refrain from applying any stickers, tape, adhesive, or other materials that may leave markings. Additional fees may apply if our warehouse finds any returned equipment that requires extra maintenance or cleaning.

  • Can I choose the equipment color?

iPads and iPhones (except iPhone X) are available with either a Black or White colored front bezel. After placing your order, please let a Fello sales rep know if you need a specific color. Regardless of choice, we will always try to provide the same color for all equipment in a single rental. The back of the iPads and iPhones can have varying colors; we do not catalog inventory or provide hardware according to this color.

All other Fello equipment colors are listed in the item description.

 

If you need technical support or have any questions/concerns, please call or email the Fello team.

888-528-6288

[email protected]
[email protected]