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Services

Hardware Insurance

4G/LTE

Media Installation

On-site setup and support

OUR CLIENTS

Well... Some of Them

Fello is quickly becoming the go-to hardware rental service, preferred by many of your favorite brands. From Major League Baseball, John Varvatos, and the Make-A-Wish Foundation, to prestigious learning institutions like Harvard University and the Fashion Institute of Technology -- No matter what field you’re in, Fello is there too.

We’ve been working with Fello for a little over a year and a half now, for all of BMW’s iPad training needs. I’m always happy with the service, the units themselves, their pricing, and I always find myself going back time and time again. I anticipate using their services for many more years to come.

SJU has developed a great relationship with Fello for our President’s Dinner gala. We appreciate how attentive they are, their delivery and pickup of the iPad rentals is seamless. By providing an on-site representative, they ensure that we don’t run into any problems on event day.

Fello was the easiest vendor to work with for our gala. They were responsive, flexible, and seemed to understand what we needed before we did! Their products made check-in (over 700 people) so incredibly easy! We will definitely be using Fello for all of our events moving forward.

Everyone at Fello was very helpful and conscientious of my needs. This was the first time we have used electronic check-in and everything went smoothly! I highly recommend using them for your event needs!

Fello is extremely responsive to our needs. They provide quality equipment on-time and at competitive price points. I also appreciate that they follow up with us once the product is delivered to make sure everything is as expected and if we need anything else.

Fello is more than just a reliable vendor for iPads, they have excellent customer service with no request too large or small. Univision Communications Inc. has worked with Fello for over three years now and we continue to have a wonderful experience from beginning to end.

Fello was able to provide our company with 500 iPads for an event in Chicago. They drove the iPads out, and stayed in the area until the close of the event to drive them back. They were very responsive and easy to work with. They even sent cookies as a thank you.

We have been working with Fello for 3 years now. Fello was able to accommodate the installation of our show site to save us the headache. I highly recommend Fello, it is hard to find such a personable company ready to meet your needs like they are!

Having to rent 30 iPads might seem daunting but Fello makes it so easy - iPads arrived charged and ready to go. Return shipping label provided for quick and easy return.

The Fello experience couldn't have been better! From their team, to product packaging and delivery, to support during our 3 month event… the experience with Fello was absolute professionalism.

Fello has been great to work with! Our sales contact is responsive and accommodating to last minute changes. In the 8 events we utilized tech rentals for this past summer, we did not have any hiccups. Troubleshooting was fast and efficient, even on weekends.

We decided to depart from our cash-only policy to see if we could handle card processing. We just went for it and equipped every position with Square Hardware and iPads. It was an overwhelming success, everyone absolutely loved it! I can safely say there's no going back now.

We are proud that so many of America’s top brass Corporations, Educational Institutions, Non-Profits and Sports Teams have chosen Fello for their hardware rentals. We consistently provide a cutting edge, world-class rental experience for our clients' important events, shows, presentations, and meetings.

They’re happy. You’ll be too.

Price Match

We like to save you time and money, so there’s no need for you to shop all over for the best deal.

We will match any quote or
beat it by up to 10%.

Peace Of Mind

Renting from us equals peace of mind. iPad rentals are the core of our business, so we guarantee to provide the best and most reliable products and experience.

Don’t settle.
Go with the pros (that’s us).

Top Quality

Our iPads and accessories are always up to date and in tip-top shape, so your event will really shine.

Make a better impression with a quality iPad rental.

Questions? We’ll put you
on the right path.

Ask Fello about rental products, pricing,
implementation, or anything else. Our highly
trained Fellos are standing by, ready to help.

COVERAGE FOR DAMAGE
1. Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
2. The following parts are eligible for repair by this SA for all Covered Equipment: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
COVERAGE FOR THEFT
1. If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
2. When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
3. In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
  a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
  
  b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
  
  Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
ELIGIBILITY
1. The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.

DEDUCTIBLES

Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.

Model	Damage Deductible	Theft Deductible
iPad Mini 2	$75.00	$85.00
iPad Mini 2 4G	$75.00	$90.00
iPad Mini 4	$75.00	$125.00
iPad Mini 4 4G	$75.00	$150.00
iPad Air	$75.00	$100.00
iPad Air 4G	$75.00	$120.00
iPad Air 2	$75.00	$125.00
iPad Air 2 4G	$75.00	$150.00
iPad Pro 9.7 inch	$200.00	$225.00
iPad Pro 9.7 inch 4G	$200.00	$250.00
iPad Pro 12.9 inch	$300.00	$325.00
iPad Pro 12.9 inch 4G	$300.00	$350.00
Square Stand	Not Applicable	$35.00

All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.

REPLACEMENT PRODUCTS
1. In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
PREVENTATIVE MAINTENANCE
1. FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
EXCLUSIONS OF COVERAGE
1. This SA does not cover Renter for the following:
  a) Any defects that existed prior to the issuing of rental.
  
  b) Damage, loss, theft, or other product failure caused by negligence or abuse.
  
  c) h) Any instances of loss, even when not caused by negligence and/or abuse
  
  d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
  
  e) Products damaged or lost in transit to or from FCI’s facilities.
  
  f) Damages to the Operating System.
TERMINATION & REFUNDS
1. Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
2. FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
LIMITATION OF LIABILITY
1. Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
MAXIMUM CLAIM AMOUNT
1. In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
ADMINISTRATOR
1. The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.