Services

Hardware Insurance

4G/LTE

Media Installation

On-site setup and support

Hire full-day support to assist with hardware setup and Square POS training.

Daily rate is $1,500.
Includes one technician for up to 8 hours per day.
Minimum of 2 support days required per event.
Overtime support is billed at $200/hour.
Travel and lodging costs will be billed to the customer when applicable.

ONSITE SUPPORT

Showing up is everything

Whether it's pre-event or on-site, our knowledgeable and friendly team is here to assist you every step of the way. From pricing and packaging, to installation and setup, inventory management, distribution and collection. Our Hello Fellos are here for you when you need them most.

We can assist you on-site

We understand that every step counts when it comes to planning an event, so our on-site Fellos are ready and available at your convenience. Fello becomes a part of your team, providing expertise on our rentals to ensure your success.

get a custom quote

Reach out and one of our Fellos will help!

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Notes

COVERAGE FOR DAMAGE
1. Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
2. The following parts are eligible for repair by this SA for all Covered Equipment: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
COVERAGE FOR THEFT
1. If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
2. When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
3. In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
  a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
  
  b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
  
  Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
ELIGIBILITY
1. The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.

DEDUCTIBLES

Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.

Model	Damage Deductible	Theft Deductible
iPad Mini 2	$75.00	$85.00
iPad Mini 2 4G	$75.00	$90.00
iPad Mini 4	$75.00	$125.00
iPad Mini 4 4G	$75.00	$150.00
iPad Air	$75.00	$100.00
iPad Air 4G	$75.00	$120.00
iPad Air 2	$75.00	$125.00
iPad Air 2 4G	$75.00	$150.00
iPad Pro 9.7 inch	$200.00	$225.00
iPad Pro 9.7 inch 4G	$200.00	$250.00
iPad Pro 12.9 inch	$300.00	$325.00
iPad Pro 12.9 inch 4G	$300.00	$350.00
Square Stand	Not Applicable	$35.00

All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.

REPLACEMENT PRODUCTS
1. In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
PREVENTATIVE MAINTENANCE
1. FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
EXCLUSIONS OF COVERAGE
1. This SA does not cover Renter for the following:
  a) Any defects that existed prior to the issuing of rental.
  
  b) Damage, loss, theft, or other product failure caused by negligence or abuse.
  
  c) h) Any instances of loss, even when not caused by negligence and/or abuse
  
  d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
  
  e) Products damaged or lost in transit to or from FCI’s facilities.
  
  f) Damages to the Operating System.
TERMINATION & REFUNDS
1. Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
2. FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
LIMITATION OF LIABILITY
1. Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
MAXIMUM CLAIM AMOUNT
1. In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
ADMINISTRATOR
1. The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.

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ONSITE SUPPORT

Showing up is everything

We can assist you on-site

get a custom quote