Rental start date is too soon to book Hardware Insurance using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book 4G/LTE using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Rental start date is too soon to book Media Installation using our online ordering process. Please contact us directly at 1-888-528-6288 to request this service.
Hire full-day support to assist with hardware setup and Square POS training.
Daily rate is $1,500.
Includes one technician for up to 8 hours per day.
Minimum of 2 support days required per event.
Overtime support is billed at $200/hour.
Travel and lodging costs will be billed to the customer when applicable.
Rental start date is too soon to book On-Site Technical Support using our online ordering process. Please contact us directly at 1-888-528-6288 to place your order.
We’ve got this figured out. For you.
Your event is super important, we get that. Which is why we have designed the Fello process to cover all your bases-- and fast. Whether it’s your rental hardware arriving on time, your on-site rep fitting in with your team, or remembering to schedule the UPS pickup; anything less than awesome, is not cool in our books. That’s why Fello has painstakingly thought through every step to make your life easier and your event run smoother.
STEP 1: PRODUCTS & SERVICES
Choose your desired products and service options. Savvy Fello reps are standing by to assist with any questions, and to help you exceed your goals.
We are here to help you get exactly what you need. Fello’s wide array of exclusive service options and product selections can do it all: from renting hundreds, even thousands, of iPads for your next event, to making endless purchase transactions with Square POS. Fello can also coordinate event WiFi for any big conference or party, or glam up the iPads with GlitzPad. We empower your rental process by providing assistance from our expert Fello staff, trained to help you put together an order that is exactly what you need, every time.
STEP 2: GET A QUOTE
Either from our site, or from a Fello sales rep via phone or email. Your wish is our command!
From inquiry to completion, our goal at Fello is to provide you with products and services that will send your business to its max potential, and it all starts with a personalized quote. Custom tailored for you by our friendly staff who will work to ensure that your quote includes everything you may need. To receive your custom quote, fill out a form on our site or contact us directly via phone or email, and we will provide you with all the necessary information you need to put your plans into action.
STEP 3: CUSTOM DELIVERY OPTIONS
You get to choose how your order will be delivered.
Like any great service company, Fello is flexible. Whether it’s UPS next-day shipping, secured freight transport, or direct courier delivery, we let our customers choose how they’d like their products delivered: because no one knows what you need better than you.
Fello shipping via UPS covers the United States & Canada.
Fello Courier delivery services are primarily available in the Greater New York City Metropolitan Area - including all five boroughs of New York City. We also have limited availability for Courier Services to the the following States: New York, New Jersey, Connecticut, Massachusetts, Maryland, Washington DC, Delaware, Rhode Island Virginia, Pennsylvania, Vermont, Maine & New Hampshire.
STEP 4: LOCK IT IN
Ready to confirm? Just let us know, and the awesomeness will begin!
Whether you book and pay online, or if you prefer to call or email, a dedicated Fello sales rep will be assigned to your order to help you wrap up and confirm you have everything you need.
Your rep will also discuss any custom setup you may need, including App or Media Installation.
Final steps before order confirmation are payment and agreeing to the terms and conditions of Fello’s Rental and Insurance Agreements.
Fello expects full payment to clear before your order leaves our offices, and we accept all major Credit Cards as well as ACH or Bank Wire Transfer and Company Checks. All orders require a Credit Card on file for incidentals.
STEP 5: IN PROGRESS
Congrats! Your order is now fully reserved, and in process of being prepped.
Our dedicated team of Fellos are working hard and fast to make sure you will be receiving exactly what you ordered, when you need it, and how you like it. Hold tight for an email notifying you that your order is on the way! As always, never hesitate to contact us with any questions, or concerns.
STEP 6: PEEK BEHIND THE CURTAINS
We know how much you have on the line. So come get a sneak peek into the systems we use at Fello, ensuring we get it done right.
It’s time to introduce you to the amazing Fellos who will be at your beck and call to make sure your sailing is as smooth as can be.
The Fello Success Team will be your liason from this point on, assisting you with such things as shipping and tracking information, any support you might need at your event - available 24/7, reminders to return your hardware on time and plenty more.
STEP 8: YOUR ORDER HAS SHIPPED
Rest assured, Team Fello is already on the lookout for any speedbumps.
We’re ready and on our way to you! Whether it’s UPS Ground, Next-day delivery services, or a committed courier transport; Fello is here to work for you and with you to facilitate a smooth delivery.
Our team monitors the weather and news, and works closely with our partners at UPS to circumvent any “bumps in the road.”
STEP 9: READY TO DEPLOY
You have received your order and now is your time to shine.
With your rental ready and waiting for you to put it to good use, Fello is always available for any last minute questions or help.
You have the power, and we are here to help you utilize it to the fullest. From setup to configuration, our job isn’t done until your project is a wrap.
STEP 10: THERE AND BACK
You did it! Another success in the books, now it’s time to pack up your rental and send it on home.
Fello’s job is not finished until the very end of your journey, and that includes shipping your items back to us. We can already picture the delighted smile on your face as you unpack your hardware from our carefully designed packaging. All of our primary hardware items are shipped using custom designed foam enclosures, packed securely in tailor-fit boxes, making it super easy to deploy upon arrival and equally easy to repack when it’s time for the return voyage home.
Make sure to use the same boxes that your order originally arrived in. We've already provided you with the return labels to make this process a breeze, and your next order always welcome.
THANK YOU FOR BEING A LOYAL FELLO CUSTOMER!
Fello Hardware Rentals - Appendix C - Hardware Insurance Agreement
General: Hardware Insurance is an optional add-on which may be purchased through Fello’s Platform when you place an Order. Hardware Insurance provides limited coverage against repairable damage and theft of Covered Equipment (defined below) occurring during the Coverage Period (defined below). By purchasing Hardware Insurance, you agree to be bound to the terms and conditions of this Hardware Insurance Agreement (the “Agreement”), which are set forth herein. Hardware Insurance Fees shall be fully paid by you when you submit an Order containing a request for Hardware Insurance coverage. The Hardware Insurance must be purchased before your Order ships.
Defined Terms: Capitalized/boldfaced terms used but not defined in this Agreement shall have the meanings given to them in the Master Rental Agreement (above). All terms defined in the Master Rental Agreement are incorporated herein by reference.
Incorporation of this Agreement Into the Master Rental Agreement: This Agreement shall form a part of, and be subject to, the Master Rental Agreement. In the event of a conflict or inconsistency between this Agreement, the Master Rental Agreement and any other agreement entered into by you and Fello, the terms, provisions and intent of the Master Rental Agreement shall govern.
Coverage Period: Hardware Insurance covers the period that you are in possession of Fello’s Covered Equipment. Coverage begins when you accept the Covered Equipment from the Shipping Carrier at the time of delivery and coverage ends upon the earlier of: (i) 11:59 P.M. on the Rental End Date; (ii) your submission of the Equipment to the Shipping Carrier (for the return shipment to Fello); or (iii) termination or expiration of this Agreement as provided herein (the “Coverage Period”).
Covered Equipment Items; Fees; Deductibles: The items which are eligible for coverage (“Covered Equipment”) are indicated in the Fee Schedule (Appendix A) together with the applicable Hardware Insurance Fees and Deductibles (Appendix A). Fello reserves the absolute right, in its sole discretion, to amend the list of Covered Equipment and the Hardware Insurance Fees and Deductibles at any time, without notice to you. However, the Covered Equipment, Hardware Insurance Fees and Deductibles provided as of the date you enter into this Agreement shall be applicable during the Coverage Period.
Repairable Damage to Covered Equipment: Hardware Insurance covers instances where Covered Items become damaged during the Coverage Period and the damage is repairable; and
Theft of Covered Equipment: Hardware Insurance protects against the theft of Covered Equipment that occurs during the Coverage Period and is supported by a timely filed police report.
Equipment damage or failures caused by acts of God, fire, flood, explosions, war, terrorism, strikes, embargos, acts of the government, military authority or the elements
Abuse, misuse or improper use, improper installation, water damage or Renter or third party negligence;
Damages to Covered Equipment’s software or Operating Systems;
Pre-existing defects or operational failures of the Covered Equipment;
Cracked displays, unless the cracked display(s) are the result of normal wear and tear to the Covered Equipment, or a defect in parts or manufacturing;
Equipment which is not described in the Fee Schedule as “Covered Equipment”;
Covered Equipment which Fello determines is unable to be repaired and will require replacement; and
Damage Claims: After the Rental Period, you are required to return Equipment to Fello. When the Equipment is received, Fello’s inventory team conducts an assessment of the returned Equipment during the Return Inspection Period, including whether Equipment has been damaged and whether the damaged Equipment is repairable. Notwithstanding the exclusions set forth in Section 7 above, Covered Equipment which is deemed to have been damaged and is capable of being repaired will qualify for coverage, in which case you will be charged the amount of the applicable deductible in the Final Invoice instead of the Replacement Cost. However, if the Covered Item cannot be repaired and requires replacement, you will be charged the Replacement Cost.
Theft Claims: In the event of the theft of Equipment, Renter must file a police report within twenty (24) hours of the alleged theft. Renter’s failure to provide Fello with a copy of a timely filed police report shall result in denial of the theft claim. Renter shall also submit any proofs it has of the theft (including, for example, evidence of break-ins, affidavits, and other evidence that would tend to support the claim). Fello may request additional evidence and supporting documentation of the alleged theft. Fello shall have until the expiration of the Rental Inspection Period to make a determination as to whether a bona-fide theft claim has been submitted and based upon the evidence provided by Renter to Fello, whether coverage shall be granted. If Fello grants the theft claim, then you will be charged the applicable Deductible Fee in the Final Invoice, in lieu of Replacement Costs. However, if your theft claim is denied for any reason, then the Replacement Costs shall be charged.
Coverage Determination by Fello: Fello shall have full discretion and authority to interpret all terms and provisions of this Agreement and to make a final determination pertaining to Renter’s eligibility for coverage.
Termination; Effect of Termination: Fello shall have the right to terminate this Agreement if you are in breach of any provision contained in this Agreement, the Master Rental Agreement or any other agreement between you and Fello, and you fail to cure the breach within thirty (30) days of notice thereof. Notwithstanding the foregoing, Fello shall have the right to immediately terminate this Agreement without notice if the Master Rental Agreement is terminated for any reason.
Severability: Each provisions and term of this shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision or term of this Agreement shall be held to be prohibited by or invalid under such applicable law, then, such provision or term shall be ineffective only to the extent of such prohibition or invalidity, without invalidating or affecting in any manner whatsoever the remainder of such provisions or term or the remaining provisions or terms of this Agreement.
Assignment: Fello may assign this Agreement without notice to Renter. Renter may not assign this agreement.
Limitations Period: No action or claim arising under or in connection with this Agreement, regardless of the type of claim, may be brought by Renter more than one (1) years after Renter becomes aware of or should reasonably have become aware of the occurrence of events giving rise to the cause of action.
Third-Party Beneficiaries: Anything to the contrary notwithstanding, nothing in this Agreement is intended, nor shall be deemed, to confer upon any person or legal entity other than Us or You, and our respective successors and assigns as may be contemplated by this Agreement, any rights or remedies under this Agreement.
Governing Law: The parties agree that this Agreement will be governed by the laws of the State of New Jersey without regard to any conflict of laws principles
Dispute Resolution: The Parties agree that all disputes between the Parties with respect to this Agreement shall be resolved using the Dispute Resolution procedure set forth in Section 55 of the Master Rental Agreement.
Entire Agreement: This Agreement and all exhibits to this Agreement constitute the entire agreement between the Parties and supersede any and all prior negotiations, understandings, representations, and agreements.