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Privacy Policy

Fello Privacy Policy
Effective: June 18, 2019

Flying Connected, Inc. d/b/a Fello (“Fello,” “We,” or “Our”) respects Your rights concerning data privacy and data protection when You communicate with us through our Website, applications, events and elsewhere (offline or online). This Privacy Policy is intended to explain how We handle and protect consumers’ (“You” or “Your”) information. It also advises how You can access and update Your personal information and make choices about how We use Your information.

By accessing our Website, applications or by otherwise providing information to us, You agree to the policies and practices described in this Privacy Policy. If You do not agree to the Privacy Policy, You must refrain from using our Website, applications or otherwise giving us information about You.

We reserve the right to update this Privacy Policy. Any changes will be posted in this Privacy Policy. We encourage You to routinely review its contents regarding the handling of Your information.

Be further advised that Fello is the data controller of any personal information submitted to us. If You have any requests concerning Your information or any questions with respect to this Privacy Policy, please contact us at hello@fello.com.

What does this Privacy Policy apply to?

This Privacy Policy applies to information that We collect from or about You as described below.

Our Website: This refers to any consumer-directed website operated by Fello, including sites We operate under our own domains/URLs (Fello.com) and sites that We run through third party social networks such as Facebook (e.g., a Facebook business page). This Privacy Policy does not apply to sites run by our corporate partners or third-parties.

Mobile sites and Applications: This refers to any consumer-directed mobile sites or applications which may be operated by us.

Interactions with Promotions and Advertisements: Interaction with our advertisements (e.g., if You “click” on a promotion on a third-party Website, We may receive information about that interaction.

Email, Text and Other Electronic Messages: Electronic Communications exchanged between Fello and You.

2. What information do We collect?

Depending on how You interact with us (online, offline, over the phone, etc.), We may collect various types of information (personally identifying and aggregate), as described below.

Personal information (as used in this Privacy Policy) refers to such types of information that can be used to personally identify You, whereas aggregate information does not allow for such identification.

In some instances (and unless We say otherwise below), We may combine/link one type of information with another type of information (e.g., personal contact information with general demographic information) and store them together in our records. We strive to limit the amount of information We collect and store to that which is reasonably necessary to provide You with the relevant Services. We may store Your information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for general records and management purposes (e.g., records of transactions).

Personal contact information: This includes any information that would allow us to personally contact You, such as Your name, company name, home/business mailing address, phone number (home, cell, etc.), or email address. In some cases, this may include personal information that You give us about someone else (for example, if You provide a third-party’s email address in conjunction with a referral promotion). We may collect personal contact information in connection with a variety of activities, including online transactions, customer service inquiries, promotions and voluntary consumer surveys.

Demographic information: This may include any information that describes Your demographic or psychographic characteristics. Examples may include Your geographic location (e.g., zip code, city and state, mobile location), favorite Services, etc. We may collect demographic information in connection with a variety of activities including promotions and voluntary surveys.

Information about Your Device: This includes any information about the computer system or other electronic device that You use to access our Website (or other applications). We typically collect this information through automated technologies such as cookies and Web beacons. Examples of device information may include Your computer’s IP address, along with the type of operating system You are running and the web browser You used to access our Website. If You access our Website or application using a mobile device such as a smartphone, We may also collect information such as Your phone’s unique device ID, and other mobile-related data.

Website Usage information and Do Not Track Disclosures: When You navigate through our Website and applications, information about Your browsing experience may be captured using automatic tracking technologies (e.g., browser cookies, flash cookies and web beacons) and may be collected through the use of third-party tracking services (e.g., Google Analytics) that collect data in an aggregate form (e.g., the number of total visits to a page). Your browser gives You the ability to delete or reject tracking cookies. If You use these features, some aspects of our Website may not function. Some browsers have a “Do Not Track” feature that lets You tell Websites You do not want Your online activities to be tracked. Our Website (or applications) may not recognize “Do Not Track” features as they sometimes differ between different browser platforms. If You block or delete cookies, not all the tracking described above may be stopped.

Your General Transaction History: We keep a generalized record of your past transactions with us, including your name (or company name), your address (or company address), the hardware you have rented from us, the time frame for your rental and the amount paid.

Your Feedback: This includes information that You volunteer to us about Your experience using our services, including our Websites and applications (e.g., unsolicited comments, suggestions, testimonials or other questions or feedback related to our services. We may collect this information from You in the form of surveys, contact forms and other correspondence.

Social Networking-related Information: This refers to information that is part of Your profile on a third-party social network (e.g., Facebook or Instagram) that You allow a third party to share to us. Examples of shared information includes Your basic information (e.g., name, email address, current city, profile picture, etc.).

Payment and Financial Information: In order to process orders through our Website, We must obtain information related to Your payment (e.g., credit card number, billing address, expiration date, etc.). While We do not provide for the creation of accounts, Your credit card information may be kept on file in our company database. To access this information please contact us at hello@fello.com. Generally, we remove this information within 60-90 days after your last transaction.

3. How do We use Your Information?

In the section(s) below, We describe the purposes and features for which We might collect and use Your information, and the different types of information that might be collected from You using the methods described above. Not every purpose may apply to every consumer (or even be applicable to You).

Customer service: We may use Your information to provide You with customer service, including responding to Your inquiries or otherwise reaching out to You for this purpose. This typically requires the collection of personal contact information (e.g., Your email or telephone number) as well as information related to Your inquiry (e.g., Your order status, specific technical issues that need to be addressed, etc.). Customer service may be provided through various forms of communication including email or telephone support.

Improvement and Customization of Our Services: We may collect and use Your information in order to help us improve our Services, tailor them to meet Your needs and come up with new ideas for Services. This information most closely relates to any information we may receive relating to demographic information and Your feedback.

Marketing communications: We may collect and use Your information to send You marketing communications (e.g., email communications, SMS text messages, and postal mailings). Please note that if You choose to receive SMS text messages, Your carrier’s fees may apply. We may also show You marketing communications on other websites, including on social media sites where You are a member, by matching activities or information collected on our websites with those collected on third party sites (“Targeted Advertising”).These marketing communications will keep You up-to-date on the latest news, events, special offers, and promotions from us. On occasion, these communications may inform You about offers and promotions from other thirdparty companies. Sending You marketing communications mostly requires the collection and use of certain personal contact information and demographic information. In some instances (such as for text messaging programs), this could involve the use of Your precise geo-location, which may allow us to send You location-based offers and promotions.

You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication.

Please note that if You participated in a promotion that involved a third-party company, and, as part of that promotion, You agreed to receive future marketing communications directly from that third party, You will need to contact the third party to opt-out from such communications. This process may be outlined in the third party’s privacy policy, which we do not have control over.

Third-party social networking: We may collect and use Your information when You interact with third party social networking features (e.g., “liking” our Facebook page). These features may be integrated in our sites or applications for the purpose of allowing You to share content. If You use these features, we may have the ability to obtain certain information about You from Your social networking profile. You can learn more about how these features work, and the profile data we may obtain about You, by visiting the website of the relevant third-party social network.

Website improvement and personalization: We may collect and use Your information to improve and personalize Your experience on our Website (and applications). This is typically done through automated tracking technologies that collect and remember certain Device Information and Website usage data.

Other general purposes (e.g., website security, internal research): We may collect and use Your information for other general business purposes, such as to maintain the day-to-day operations and security of Our Website and applications and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, device information, Website usage information or consumer feedback.

4. How do we protect Your personal information?

We use a variety of standard methods (described below) to help keep Your information confidential and secure.

Secure operating environments: We store Your information in secure operating environments that are protected from the public and that we only allow authorized employees of Fello and agents/contractors to access such information on a need-to-know basis. We follow generally accepted industry standards to protect personal information; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Encryption for payment info: We use industry-standard encryption to provide greater protection for sensitive financial information, such as credit card information, sent to us over the web. For example, encryption is used when You make credit card payments through Our online rental form(s).

5. What happens if You refuse to provide Your personal information?

If You choose not to submit any personal information when requested, You may not be able to utilize our services (e.g., Payment is required to process a rental order. If You refuse to provide Your credit card number, You will not be able to complete the hardware rental). However, to simply browse our websites and learn more about our services, You do not need to give us any personal information.

6. Who do we disclose Your information to and why?

We do not share Your personal information with any third party that intends to use it.

Service Providers, Agents and Contractors: We may use third parties, like service providers, agents or contractors to provide support for the internal operations of Our Website and applications and to assist us with administering our Website and applications or the various functions, programs and promotions available to You. Some of these third parties may be located outside the country where You accessed this website. These third parties and its employees may come into contact with Your personal information in the course of providing their services to us. Any such third party must at all times provide the same levels of security for Your personal information as us and, where required, are bound by a legal agreement to keep Your personal information private, secure and to process it only on our specific instruction.

Our Partners: From time to time, we may run joint or co-sponsored programs or promotions on our Website or application with another company, organization, or other reputable third party; and, as part of such partnership, collect and process personal information. If Your personal information is being collected by (or is shared with) a company other us as part of a partnership, we will let You know this at the time Your personal information is collected. Periodically, we may run a promotion on our Website or application that features the products or services of another company and will give You the opportunity to opt-in to receive information directly from that third-party company. When doing any promotion involving another company, we may provide a separate link to that company's privacy policy and we encourage You to read it before You share any personal information, as we cannot guarantee they adhere to the same privacy practices. If You do not want Your information to be collected by or shared with a company other than ours, You can always choose not to access these third-party related Services or Promotions.

Your California Privacy Rights: If You are a California resident, You may have the right to request and receive certain information about Our disclosure of Your personal information to third parties for their own marketing use, and Your choices with respect to such disclosures. Because we do not share Your personal information with third parties for their own marketing use unless You are first given the opportunity to opt-in or out (as set forth above), We are exempt from having to meet this requirement.

Legal and Business Transfers: We may also disclose Your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights Fello, or the public.

In the event of a merger or acquisition of all or part of Fello by another company, or in the event that We were to sell or dispose of all or a part of the Fello business, the acquirer would have access to the information maintained by us, which could include personal information. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.

Aggregated Information: We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregated information that we share may include anonymous information that is captured using cookies and other similar tracking technology.

7. How can You access, modify, or make other choices regarding the use of Your information?

The following outlines the choices You have with respect to the collection and use of Your personal information by us.

  1. You always have the option not to share any of Your personal information with us. However, if You choose this option, You will be limited in Your ability to use our Services.
  2. If You do not want to receive newsletters, announcements, or other communications and/or services from our Website or brand, please do not opt-in to those communications or services when prompted.
  3. Along with every e-mail marketing communication sent to You, we provide You the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
  4. You can always review, update or delete any personal information that we may have collected about You for our general website and application registration. To do this, please contact us at hello@fello.com

We will respond to all access requests within a reasonable timeframe should You contact us.

In addition, if You participated in a promotion or program that involved a third party and, as part of that promotion, You agreed to receive future communications directly from that third party, You will need to contact the third party directly to opt-out from such communications. This process may be outlined in the third party’s privacy policy.

8. Tracking Technology – How and why do we use it?

Fello and our partners make use of certain tracking technologies (e.g., “Cookies”, "Log Files”, “Web Beacons” and similar technologies) to gather certain information from You (e.g., browser type, operating system, referring page, path through site, domain of ISP) for the purpose of improving the use and functionality of Our websites and other purposes described below.

Cookies: We use Cookies to improve the use and functionality of Our websites and to better understand how visitors use Our websites and the tools and services offered on it and to communicate elsewhere on the web. The storage of Cookies on Your computer provides an easy and convenient way for us to personalize or enhance Your experience on our websites and to make Your next visit more streamlined.

IP Addresses: We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify Your computer every time You log on to the Internet.

Log Files: We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide You. Log files are used internally only and are not associated with any particular user.

Web Beacons: We may use web beacons (or clear GIFs) on our websites or include them in the email messages we send You. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time spent to open an email or which link is “clicked”). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

9. Internet Marketing – Our “No Spam” Policy

Spamming is where unsolicited e-mails are sent to You containing advertisements or marketing related materials without Your consent. We do not send spam emails. We will not use Your personal information (including Your e-mail address) for direct marketing or follow-up communications unless You give us Your permission. This is called "opt-in" consent.

Also, we do not share Your personal information with any third party who will use Your personal information for spam emails.

Our Website may give You the opportunity to opt-in to marketing e-mails about our Services. Every e-mail sent by us will give You the opportunity at any time to stop receiving such emails.

If for some reason You believe You have received spam e-mail from us, please contact us immediately.

10. How long do we keep Your personal information?

We may store the personal information that You have provided us with through the various methods described in this Privacy Policy in our databases. We will only keep Your personal information for as long as it is reasonably necessary taking into consideration our need to answer inquiries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that (unless otherwise stated elsewhere in this Privacy Policy) we may retain Your personal information for a reasonable period after You stop using Our services or stop using Our Website. After this period, Your personal information will be deleted from our databases.

11. Do we collect personal information from children?

We do not knowingly solicit or collect personal information from children below the age of 13 for marketing purposes. If we discover that we’ve accidentally collected information from a child below 13, we will remove that child’s information from our records as soon as feasibly possible.

12. Do we link to other third-party sites?

Our websites and applications may, from time-to-time, provide links to, or features from, other third-party sites (such as our corporate partners). If You link to or use such third-party sites or features, You do so at Your own risk. We do not control and are not responsible for the content or practices of any third-party site, application, or feature.

13. How can You contact us?

If You have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us at hello@fello.com or by mailing us at:

Flying Connected, Inc. DBA Fello
10 Park Place
Building 6-B, Suite 402
Butler, NJ 07405